OFCOM Articles

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27th October 2020

Mobile firms to be banned from selling ‘locked’ handsets

Mobile phone companies will be banned from selling ‘locked’ handsets, under a range of new rules from Ofcom that will make switching even simpler.

Some companies – including BT/EE, Tesco Mobile and Vodafone – still sell mobile phones that cannot be used on other networks unless they are unlocked, a potentially complicated process which can also cost around £10. Ofcom research has found that more than a third (35%) of people who decided against switching said this put them off.

So following consultation, we have confirmed that mobile companies will be banned from selling locked phones – allowing people to move to a different network with their existing handset, hassle-free. The new rules will come in from December 2021.

The ban on selling locked handsets is part of a broad package of measures Ofcom is introducing to make switching easier and help ensure customers are treated fairly, most of which reflect new European rules. This also includes:

  • new rules that mean telecoms customers will get a summary of the main terms of their contract in writing – before they sign up; and
  • changes to our accreditation scheme for price comparison tools, to make sure the information provided by these services is trustworthy, impartial and transparent – while still allowing them to innovate.

A news release is available.

 

8th October 2020

Mobile Matters: Ofcom research on how people used their mobile phones during lockdown

New Ofcom research sheds light on people’s experiences of using their smartphones.

Ofcom’s Mobile Matters report analyses how around 200,000 people used their Android mobile phone between 1 January and 30 April 2020 – highlighting how people’s use of mobile phones changed during the lockdown.

The research reveals the average length of mobile calls in April was 5 minutes 26 seconds – up from 3 minutes 40 seconds before the coronavirus restrictions came in.

The research also highlights changes in where people used their mobile phones. With many people working from home, the city centres of all four of the UK’s capitals saw a drop in mobile activity, while activity increased in areas such as parks and open spaces.

A news release is available.

6th October 2020

Ofcom’s Communications Monthly Update: October 2020

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

Regular updates

  • Office of the Telecommunications Adjudicator update
  • Television broadcast licensing update
  • Radio licensing monthly update
  • Telecoms
  • Wholesale Fixed Telecoms Market Review: further clarifications
  • Moving Freeview to make more airwaves available for mobile: the ‘700 MHz Clearance Programme’
  • Final directions applying Code powers to 5ibre Ltd, Facto Ltd, Neutralone Ltd and Westnetworks Innovations Ltd
  • Technical Guidance for WISPs on responding to information requests
  • Media
  • Making Sense of Media Network Bulletin
  • Public Service Broadcasting Network Compliance report
  • ‘Made Outside London’ programme titles register 2019
  • Online
  • Ofcom’s response to the European Commission’s consultation on the Digital Strategy
  • Research
  • Residential and business postal trackers Q3 2019 to Q2 2020
  • Broadband and device access among households with children

Office of the Telecommunications Adjudicator update

The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for September 2020. At the end of September 2020, the number of unbundled lines stands at 9.49 million. There are 4.28 million WLR lines, and the number of telephone numbers using CPS is 2.07 million.

Television broadcast licensing update

Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.

Radio licensing monthly update

Information about Ofcom’s broadcast radio licensing activity with regard to both the commercial and community radio sectors. This month’s update contains details for the upcoming application window for short-term restricted service licences (‘SRSLs’), for broadcasting between 9 April and 14 May 2021.

Wholesale Fixed Telecoms Market Review: further clarifications

In response to stakeholder queries, we have published clarifications to our consultation on pricing wholesale local access services in Geographic Area 3 with a BT commitment to deploy a fibre network. Also, in response to a query from Openreach, we have published a clarification on our proposed approach to setting prices for dark fibre services.

Moving Freeview to make more airwaves available for mobile: the ‘700 MHz Clearance Programme’

This update sets out information on the completion of the clearance of the 700 MHz airwaves.

Final directions applying Code powers to 5ibre Ltd, Facto Ltd, Westnetworks Innovations Ltd and Neutralone Ltd

Ofcom has confirmed that, pursuant to the Electronic Communications Code and following consultation, Code powers have now been granted to 5ibre Ltd, Facto Ltd, Neutralone Ltd and Westnetworks Innovations Ltd.

Technical Guidance for WISPs on responding to information requests

This guidance has been produced with the UK Wireless Internet Service Providers Association (UK WISPA) to help wireless broadband providers understand how best to respond to Ofcom information requests, which are used to inform our Connected Nations data.

Making Sense of Media Network Bulletin

Regular round-up of Ofcom and stakeholder media literacy initiatives, research, and events. This month’s bulletin focuses on back-to-school resources, disinformation and initiatives tackling digital exclusion during the Covid-19 ‘lockdown’.

Public Service Broadcasting Network Compliance Report

Reporting the PSBs’ compliance with programme and output quotas set out under the Communications Act 2003, or the BBC Charter and Agreement, or in European legislation.

Made outside London programme titles register 2019

A list of the programmes produced by the PSBs outside of the M25, and the criteria against which each programme qualifies as ‘Made Outside London’.

Ofcom’s response to the European Commission’s consultation on the Digital Strategy

Ofcom’s contribution to the European Commission’s consultation on their five-year plan to shape Europe’s digital future. Our response draws on our recent relevant experience and learnings around the issues being considered.

Residential and business postal trackers Q3 2019 to Q2 2020

Datasets of postal tracking surveys conducted in Q3 2019 to Q2 2020, providing data on residential and SME consumers’ use of post and attitudes to postal services.

Research: Broadband and device access among UK households with children

Updated analysis looking on the proportion of UK households with children who do not have access to the internet at home, or do not have access to connected devices. This analysis forms part of Ofcom’s wider research into usability and accessibility.

 

 

29th September 2020

Ofcom’s Plan of Work – quarterly update

Ofcom has today published an update to its Plan of Work for 2020/2021.

When publishing our plan in April this year, we committed to issuing quarterly updates – to reflect the constantly evolving coronavirus situation. Today’s update reiterates our commitment to delivering our workplan, based on the following areas:

  • Better broadband and mobile – wherever you are;
  • Fairness for customers;
  • Supporting UK broadcasting;
  • Ensuring online communications work for people and businesses;
  • Enabling strong, secure networks;
  • Sustaining the universal postal service;
  • Continuing to innovate in regulation and data to help people and businesses;
  • Increasing diversity and inclusion; and
  • Support through the EU exit transition period and continued international relationships.

Today’s update also confirms we are broadly on track to deliver our plan, with any changes to project milestones highlighted in the update.

 

1st September 2020

Ofcom’s Communications Monthly Update: September 2020
This is a regular round-up of routine Ofcom publications over the last month.
This month’s update covers:
• Office of the Telecommunications Adjudicator update
• Television broadcast licensing update
• Radio licensing monthly update
• Letters: Publication of our granting of consent for launch of Sky Arts on DTT
• Qualitative research study on declining calls and changing behaviour
• Cost models for consultation on BT’s commitment in Area 3
• Co-regulation of on-demand advertising
Office of the Telecommunications Adjudicator update
The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for August 2020. At the end of August 2020, the number of unbundled lines stands at 9.55 million. There are 4.28 million WLR lines, and the number of telephone numbers using CPS is 2.06 million.
Television broadcast licensing update
Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.
Radio licensing monthly update
Information about Ofcom’s broadcast radio licensing activity with regard to both the commercial and community radio sectors.
Letters: Publication of our granting of consent for launch of Sky Arts on DTT
Ofcom has granted consent for the launch of Sky Arts on digital terrestrial television (DTT).
Qualitative research study on declining calls and changing behaviour
Research into why the volume of landline calls has declined.
Cost models for consultation on BT’s commitment in Area 3
In July, we published updated proposals for how we will set Openreach’s wholesale prices in what is known as Geographic Area 3, in light of BT’s new commitment to extend its fibre network to a further 3.2 million rural properties. Since then, we have published cost models that support this consultation.

Co-regulation of on-demand advertising in the UK
Confirmation that the ASA will continue to be designated by Ofcom to co-regulate on-demand advertising in the UK.

 

21st August 2020

Best and worst telecoms customer service revealed
Ofcom today reveals which broadband and phone companies get the best and worst satisfaction scores from their customers.
Our annual research report gives independent insights into the customer service provided by the UK’s major telecoms firms, up to January this year – before the coronavirus pandemic unfolded. We look at several markers, including overall satisfaction levels with individual providers and the number of customers with a reason to complain.
We have also today published our review of the Automatic Compensation scheme. This looks at how the voluntary scheme is working, since first launching in April 2019.
A news release is available.

19th August 2020

Latest research on people’s access and response to news and information about Covid-19

Ofcom has today published its regular research on how people are receiving and acting on news and information during the coronavirus pandemic.

The report summarises the findings from week 20 of ‘lockdown’, including how people’s experiences and behaviour has changed from previous weeks.

In week 20:

·        around eight in 10 respondents (83%) continue to access news about Covid-19 at least once a day, down from 99% in week one. Fewer than one in 20 people access news about that pandemic at least 20 times a day (vs. 24% in week one);

·        use of social media as a source of information about the pandemic has decreased (29% in week 20 vs. 49% in week one). Fewer people are also sharing Covid-19 related news via social media (9% in week 20 vs. 25% in week one);

·        claims that face-masks/coverings offer no protection or are harmful are now the most common pieces of misinformation (from a pre-selected list) that people come across (seen by 30%);

·        only 15% of participants reported seeing misinformation linking Covid-19 to 5G technology in week 20, compared to 50% in week three.

Alongside this month’s report, we have published more detailed information on how the pandemic has affected our online and TV viewing behaviour.

 

13th August 2020

Ofcom review of wholesale call markets

Ofcom has today published a consultation on our proposals for regulating the wholesale markets that underpin landline and mobile telephone calls in the UK. These would apply to the period between April 2021 and March 2026.

Call termination

When people call a UK mobile or landline number, the caller’s network provider pays a wholesale charge to the recipient’s phone company for connecting the call. This is called a ‘termination rate’.

To continue to protect customers from high prices, we propose capping termination rates for calls made and received in the UK, based on the cost of connecting a call. Our proposals include:

  • For calls to mobiles, our base case proposal is a cap of 0.389p per minute, which is lower than the current cap of 0.468p per minute. We also propose to continue applying this mobile termination cap to calls to ‘070’ numbers.
  • For calls to landlines, we propose to maintain the current cap of 0.0292p per minute in real terms.
  • When someone calls a UK number from abroad, we propose that UK providers should charge no more than the rate they are charged when their customers make calls to that international destination.

Call origination and interconnection

Currently, some phone companies use BT’s wholesale ‘call origination’ service to enable their customers to make calls on their landline. Over the next few years, landline calls will be increasingly carried over more modern, Internet Protocol (IP) networks. So we propose to deregulate wholesale call origination, as providers will no longer need to purchase it from BT.

As industry moves away from using the traditional telephone network, we expect companies will increasingly interconnect with each other using the more modern IP interconnection networks. So we have set out how we intend to regulate BT’s IP interconnection service.

Today’s consultation closes on 8 October, and we intend to publish our final decisions before the new regulation takes effect in April 2021.

 

5th August 2020

Media Nations 2020: lockdown leads to surge in TV screen time and streaming

A surge in screen time during lockdown saw UK adults spend 40% of their waking day watching TV and online video services, Ofcom has found in its annual study of the nation’s media habits.

As people across the UK followed official health advice to stay home during April 2020, they kept themselves informed and entertained by spending six hours and 25 minutes each day on average – or nearly 45 hours a week – watching TV and online video content – a rise of almost a third (31%) on last year.

The biggest factor behind this increase was people spending twice as much time watching subscription streaming services such as Netflix, Disney+ and Amazon Prime Video – one hour 11 minutes per day on average in April 2020. These services attracted around 12 million new subscribers during lockdown, of whom around 3 million had never subscribed to one before.

In summary, the report also finds that:

  • subscription streaming services are proving increasingly popular among older generations; one third (32%) of 55-64 year olds, and 15% of people aged 65+ used them in the early weeks of lockdown;
  • Disney+ overtakes NOW TV as third most-popular paid-for streaming platform, and leapfrogs use of BBC iPlayer among youngest kids;
  • the overwhelming majority of online adults signed up to Netflix (96%), Amazon Prime Video (91%) and Disney+ (84%) said they plan to keep their subscriptions in the months ahead;
  • as lockdown measures eased towards the end of June, the uplift in viewing to video streaming services and other non-broadcast content services held steady, at 71% higher than the year;
  • the public service broadcasters – the BBC, ITV, STV, Channel 4 and Channel 5 – achieved their highest combined monthly share of broadcast TV viewing in more than six years in March (59%), driven by a demand for trusted news programmes; but
  • this boost was short-lived as the pandemic interrupted production of soaps, major sporting events and entertainment shows. By June 2020 the PSBs’ combined monthly share of broadcast TV viewing fell to 55%, its lowest level since August 2019.

A news release with more detailed findings is available.

Today’s publication is also accompanied by reports focusing on Scotland, Wales and Northern Ireland, along with an interactive report.

A qualitative research study, Children’s Media Lives – Life in Lockdown also explores how the pandemic has changed children’s media use and how they behave and interact online.

 

4th August 2020

Ofcom’s Communications Monthly Update: August 2020

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

  • Office of the Telecommunications Adjudicator update
  • Television broadcast licensing update
  • Radio licensing monthly update
  • Community Radio Fund End of year report: 2019-20
  • Final directions applying Code powers to Obelisk Networks (UK) Ltd, NATS (Services) Ltd, Liberty Charge Ltd, CloudHQ Didcot Fibre GP Ltd, MGMT Ltd, Orbital Net Ltd and Secure Web Services Ltd
  • Moving Freeview to make more airwaves available for mobile – the ‘700 MHz Clearance Programme’
  • Update: Diversity at Ofcom 2019/2020
  • Research: Online communications services
  • Research: Internet and device access among households with children
  • Licencing process: Rugby – Pre-advertisement of local analogue commercial radio licence

Office of the Telecommunications Adjudicator update
The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for July 2020. At the end of July 2020, the number of unbundled lines stands at 9.06 million. There are 4.28 million WLR lines, and the number of telephone numbers using CPS is 2.06 million.

Television broadcast licensing update
Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.

Radio licensing monthly update
Information about Ofcom’s broadcast radio licensing activity with regard to both the commercial and community radio sectors.

Community Radio Fund end of year report: 2019-20
A report setting out how Ofcom administered the Community Radio Fund in 2019/20. It details how much money was awarded, which stations were successful in receiving grants and what the grants will be used for.

Final directions applying Code powers to Obelisk Networks (UK) Ltd, NATS (Services) Ltd, Liberty Charge Ltd, CloudHQ Didcot Fibre GP Ltd, MGMT Ltd, Orbital Net Ltd and Secure Web Services Ltd
Ofcom has confirmed that, pursuant to the Electronic Communications Code and following consultation, Code powers have now been granted to Obelisk Networks (UK) Ltd, NATS (Services) Ltd, Liberty Charge Ltd, CloudHQ Didcot Fibre GP Ltd, MGMT Ltd, Orbital Net Ltd and Secure Web Services Ltd.

Moving Freeview to make more airwaves available for mobile – the ‘700 MHz Clearance Programme’
This update sets out information on the revised timescale for delivering clearance of the 700 MHz band now that working restrictions related to Covid-19 are being eased.

Update: Diversity at Ofcom 2019/2020
An interim update on the overall diversity of colleagues across Ofcom, ahead of our new diversity and inclusion strategy to be published this autumn.

Research: Online communications services
Qualitative research to understand consumers’ use of, and attitudes towards, traditional and online services, and whether their needs are currently being met by these services.

Research: Internet and device access among households with children
Analysis looking at the proportion of UK households, with under 18’s, who do not have access, or have limited access, to the internet or connected devices at home. The research looks at the likelihood of digital exclusion among these households, by socio-economic group.

Licencing process: Rugby – Pre-advertisement of local analogue commercial radio licence
Ofcom invites declarations of intent for the commercial analogue licence for the Rugby area.

 

23rd July 2020

Ofcom Annual Report and Accounts 2019/20

Ofcom has today published its Annual Report and Accounts for the period 1 April 2019 to 31 March 2020.

We have also published our Section 400 Accounts, with details of receipts from licence fee payments and financial penalties, and a progress update on our Plan of Work for 2020/21.

 

8th July 2020

Ofcom’s Communications Monthly Update: July 2020

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

·        Office of the Telecommunications Adjudicator update

·        Television broadcast licensing update

·        Radio licensing monthly update

·        Stats Act: News consumption survey technical report

·        Telecoms data revenues, volumes and market share update Q4 2019

·        BBC performance tracker 2019/20

·        BBC complaints process determination

·        Final directions applying Code powers to M 12 Solutions Ltd and Redshelf Ltd

·        Making Sense of Media Quarterly Bulletin

Office of the Telecommunications Adjudicator update

The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for June 2020. At the end of June 2020, the number of unbundled lines stands at 9.67 million. There are 4.28 million WLR lines, and the number of telephone numbers using CPS is 2.04 million.

Television broadcast licensing update

Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.

Radio licensing monthly update

Information about Ofcom’s broadcast radio licensing activity with regard to both the commercial and community radio sectors.

Stats Act: News consumption survey technical report

Raw data tables into news consumption across television, radio, print and online among children and adults.

Telecoms data revenues, volumes and market share update Q4 2019

This quarterly update highlights trends from the data Ofcom collects on the UK telecoms sector.

BBC performance tracker 2019/20

Publication of the Ofcom BBC Performance Tracker Technical Report, detailing the methodology, sampling and weighting for the third year of the tracker.

BBC complaints process determination and associated correspondence

Publication of a determination which formally requires the BBC to be more transparent in explaining its decisions on editorial standards complaints. Specifically, the BBC must explain its reasoning for decisions on final stage – or “stage two”– complaints within two weeks of a final decision being reached.

Final directions applying Code Powers to M 12 Solutions Ltd and Redshelf Ltd

Ofcom has confirmed that, pursuant to the Electronic Communications Code and following consultation, Code powers have now been granted to M 12 Solutions Ltd and Redshelf Ltd.

Making Sense of Media Quarterly Bulletin

Quarterly bulletin to Ofcom’s Making Sense of Media network member summarising Ofcom’s and other organisations’ media literacy initiatives, research, and events.

24th June 2020

UK’s internet use surges to record levels

UK adults are now spending more than a quarter of their waking day online – the highest on record – with services such as TikTok and Zoom seeing unprecedented growth, according to Ofcom’s latest study into the nation’s online lives.

Ofcom’s annual Online Nation report – an in-depth study of how people use the internet – reveals that during the height of lockdown, UK adults spent a daily average of four hours and two minutes online – up from just under three and a half hours in September last year.

The study also reveals how coronavirus is changing the way we communicate. The proportion of UK online adults making video calls at least weekly has doubled during lockdown (from 35% to 71%). Zoom (659,000 adult internet users in January and 13 million in April) and Houseparty (175,000 versus 4 million) have rapidly grown their user bases.

Video-sharing sites and apps are also surging in popularity. TikTok, for example, reached 12.9 million UK adult visitors in April, up from just 5.4 million in January. One third (32%) of online adults now spend more time viewing video-sharing services than traditional TV, and two in five of us now create and upload videos ourselves.

The research also encompasses findings from our joint study with the Information Commissioner’s Office into Online Harms and our Adults’ Media Use and Attitudes report 2020.

All of today’s reports are available on our website, along with a news release summarising the findings

 

16th June 2020

Ofcom launches new Information Registry

Ofcom has launched a new dedicated unit to strengthen the way it collects information from industry.

The data we receive from our statutory information requests plays a vital role in informing the decisions we make to support people and businesses. It also helps to shine a light on how the markets we regulate are evolving and any issues we may need to take action to address.

The wide range of work we are responsible for means companies can receive a number of information requests throughout the year. We have considered industry feedback on this and have now launched the Information Registry – a dedicated team that will oversee a new streamlined process for the requests we send to industry, focused initially on our consumer and competition work.

This will give companies a single point of contact for receiving and responding to requests – as well as managing any queries companies have relating to information requests.

Following a pause in March on sending new requests to allow companies to manage the emerging challenges presented by the coronavirus, we are now starting sending information requests again as we continue our work programme for 2020/21. The Information Registry will co-ordinate new requests.

26th May 2020

Latest research on people’s access and response to news and information about Covid-19

Ofcom has today published its regular research on how people are receiving and acting on news and information during the coronavirus pandemic.

The report summarises the findings from week eight of the ‘lockdown’, including how people’s experiences and behaviour has changed from previous weeks.

In week eight:

more than nine in ten respondents (92%) are still accessing news about Covid-19 at least once a day;

  • the frequency with which people access news continues to decline. Fewer than one in ten respondents (8%) currently access news about the pandemic at least twenty times a day, compared with almost a quarter (24%) in week one;
  • a third of respondents (33%) say they are trying to avoid news about coronavirus. Those aged 25-34 remain most likely to say they are avoiding news on Covid-19 (43%); and
  • 43% of people say they have come across false or misleading information about Covid-19, down slightly from week one. False claims linking 5G to the virus remain the most commonly seen pieces of misinformation (35%), in-line with recent weeks but down from 50% in week three.The data reveals that:
  • Alongside this report, Ofcom has published new data from BARB on people’s television viewing habits during lockdown.
  • March saw the public service broadcasters – the BBC, ITV and STV, Channel 4, Channel 5 and S4C – achieve their highest share of TV viewing so far this year (58.8%);
  • the average number of minutes that people spent watching TV in May is higher than in the previous four years; and
  • the weekly reach of broadcast TV news is gradually declining since peaking in the first week of ‘lockdown’, but it still remains far higher than previous years.

We now publish findings on public access and response to news and information about Covid-19 on a fortnightly basis. Our next full report is due on Tuesday 9 June. Our interactive data report will continue to be updated on a weekly basis.

19th May 2020

Latest research on people’s access and response to news and information about Covid-19

Ofcom has today updated its interactive report with the latest data on how people are receiving and acting on news and information during the coronavirus pandemic. The data covers week seven of the ‘lockdown’.

We have also conducted video interviews with a small panel of people as part of our Adults’ Media Lives study and published the findings. We asked participants to share how their media habits have changed during the early weeks of lockdown, and how they are staying informed.

 

18th May 2020

Ofcom appoints Alison Marsden as Director of Content Standards, Licensing and Enforcement

Ofcom has today announced that Alison Marsden has been appointed as Director of Content Standards, Licensing and Enforcement.

Alison will be leading the team with responsibility for setting and enforcing content standards for television, radio and on-demand services and Ofcom’s broadcast licensing programme.

She will also sit on Ofcom’s Content Board, a committee of the main Ofcom Board, which has advisory responsibility for a wide range of content issues.

A news release is available.

 

15th May 2020

Update on Ofcom’s auction plans and consultation on technical model

Ofcom has today published a consultation on one aspect of the technical modelling in its statement on the award of spectrum in the 700 MHz and 3.6-3.8 GHz bands.

These airwaves are important for helping improve mobile services and support 5G – bringing benefits to mobile users and the wider economy. So we want to see the spectrum put to use as soon as possible, and we remain committed to releasing the airwaves through an auction.

One company said that it had hoped to be able to comment on the use of a technical model which informed part of the decisions in our statement on the award of this spectrum, published in March. So today we have published more information about that model and adjusted some of the results we published in our statement.

The revised results, remain consistent with our view that it is likely to be technically feasible to support a wide range of 5G services with holdings of 5G ready spectrum smaller than 80 MHz.

We welcome comments on the matters set out in this consultation by 12 June 2020.

Auction plans

We are separately considering how our processes for running spectrum auctions securely and safely could be adapted to the circumstances of the Covid-19 pandemic. Our priority will be both to ensure the appropriate personal safety of those involved and the integrity of the process – in particular its security and resilience.

For these reasons, we do not think it would be appropriate to commence the auction itself until we are reasonably confident it can be completed without interruption.

If there is no litigation of our final auction decision, following today’s further consultation, we consider that the earliest bidding could start is November 2020. We recognise that this is dependent on how the Government’s plans for lifting the current lockdown restrictions evolve.

We also welcome industry’s views on how they would operate secure bidding processes in these circumstances.

13th May 2020

Jonathan Oxley to step down

Ofcom has today announced that Jonathan Oxley, Group Director for Competition and Board member, has decided to step down.

Jonathan joined Ofcom in November 2014 and has overseen Ofcom’s important work to improve competition in the UK communications sector, helping to raise standards, protect people and ensure good value for consumers.

Jonathan also agreed to step up to be interim Chief Executive last year until a new Chief Executive was appointed.

Jonathan said: “Ofcom is an organisation that I will always admire because of the dedication of its people. Everyone is absolutely focused on helping to improve communications services for people and business across the UK.

“I had always planned to look for a new challenge after five years at Ofcom, but when Terry asked me to stay on to become interim Chief Executive, I was privileged to take on the role. I’m now going to take a break before deciding what to do next. I know Ofcom will go from strength to strength under the leadership of Dame Melanie Dawes.”

Lord Burns, Ofcom’s Chairman, said: “I am grateful to Jonathan for his significant contribution to Ofcom’s work. He agreed to my request to step up to become interim Chief Executive last year and did a great job, and has been an important voice on the Ofcom Board. We will be sorry to see Jonathan go and he leaves with our thanks and best wishes.”

Dame Melanie Dawes, Ofcom’s Chief Executive, said: “Jonathan has been a great support to me and has done a fantastic job as Group Director, Board member and recently as interim Chief Executive. He will be missed by me and colleagues across the organisation.”

Jonathan steps down at the end of June and will continue to attend Ofcom’s Board until that date.

David Clarkson, currently acting Competition Group Director, will continue acting in this role.

A news release is available.

 

 

11th May 2020

Children’s access and response to news and information about Covid-19

Ofcom has today published research on how children aged 12-15 are receiving and acting on news and information during the current coronavirus pandemic.

The research, which is based on the responses of over 500 children and covers weeks three and four of the ‘lockdown’, shows that:

  • nearly all 12-15 year olds (96%) said they had accessed news about Covid-19 in the last week;
  • ninety-two per cent of 12-15s who speak to family members for news about the virus are confident their relatives tell them the truth about it. The BBC’s reporting on the pandemic is also highly trusted by those children that use it (87%);
  • children are more likely to turn to BBC TV than other broadcasters for news about the outbreak (49%), compared with a third who use ITV (30%) and a fifth who get information from Sky (21%);
  • just under half of 12-15s use social media as a source of information about the virus (48%), with YouTube (20%), Facebook or Facebook Messenger (20%) and Instagram (18%), proving most popular;
  • half of children (52%) agree that they are finding it hard to know what is true or false about Covid-19; and
  • a clear majority of children agree that the crisis is showing good things about our country, such as more support for the NHS (83%).
  • Separately, we have also published our latest weekly research which shows UK adults’ consumption of news and information about the coronavirus. During week six of lockdown:
  • the majority of respondents (94%) continued to access news about the coronavirus at least once a day. But only 8% of people now access news about the pandemic at least 20 times a day, compared with a quarter (24%) in week one;
  • women are more likely than men to be actively avoiding news about the virus (37% vs. 29%); and
  • fewer people have come across false or misleading information about Coronavirus in the last week (47% vs. 50% in week five). Only 4% of people forwarded or shared the misinformation, compared with 7% in week one.

We will now be publishing the key findings from this research on a fortnightly basis, with our next full report due on Tuesday 26 May. Our interactive data report will continue to be updated on a weekly basis.

 

 

5th May 2020

Latest research on people’s access and response to news and information about Covid-19

Ofcom has today published its latest weekly research on how people are receiving and acting on news and information during the current coronavirus pandemic.

The report summarises the findings from week five of the ‘lockdown’, including how people’s experiences and behaviour has changed since the previous weeks.

The research, which also includes early findings on how the pandemic is impacting our online behaviour, shows that:

  • adult internet users in the UK spent 17 minutes longer online on average each day in March compared to January;
  • eight times as many online adults in the UK used video conferencing service Zoom in March than in February, while 35 times as many used group video chatting service, Houseparty;
  • online adults visited the BBC’s news website or app an additional 19 times on average in March compared to previous months, and spent an 24 extra minutes viewing the content;
  • In week five of lockdown:
  • the frequency with which people accessed news and information about Covid-19 continued to fall; just one in 10 people now access news about the virus at least 20 times a day, compared with a quarter (24%) in week one;
  • the proportion of people who are actively seeking to avoid news about the pandemic continued to increase (34%), up from 22% in week one;
  • use of social media as a source of information about the pandemic decreased – from 49% in week one to 34% in week five;
  • half of people (50%) came across false or misleading information about Covid-19. False claims linking 5G to the outbreak remain most common, but these are being seen less frequently (by 51% of people in week four, compared to 47% in week five); and
  • virtually all respondents continue to say they are closely following the official advice about practising social distancing (97%), only going outside for essential things (96%) and washing hands regularly (91%).
  • A report examining consumption of news and information about Covid-19 by ethnicity, covering weeks one to four of the lockdown, is also available. It finds, among other things, that social media is a more popular source for accessing news and information about Covid-19 among minority ethnic groups (54%) than adults from a white ethnic group (40%). A higher proportion of adults from a minority ethnic background (47%) also say they are finding it hard to know what’s true and false about the coronavirus compared to white adults (35%).

The next wave of the research, covering week six of the lockdown, will be published on Tuesday 12 May 2020.

4th May 2020

Update: People experiencing fewer nuisance calls, but more work to do

Landline and mobile customers are experiencing fewer nuisance calls than they were three years ago, according to latest research from Ofcom.

The findings are included in an update to the joint action plan to tackle nuisance calls and messages, published today by Ofcom and the Information Commissioner’s Office (ICO).

Nuisance calls tracking research

In January 2020, two in five (39%) customers reported that they’d received a nuisance call on their landline telephone – down from 61% in May 2017. The proportion of mobile customers experiencing a nuisance call also fell from 47% to 37% during the same period.

Complaints about nuisance calls

The ICO received around 37,000 fewer complaints about nuisance calls and messages than it did five years ago – 129,354 in 2019 vs. 166,663 in 2015 (-22%). Similarly, Ofcom received half the amount of complaints about silent and abandoned calls in 2019 (27,869) than it did in 2015 (49,648), when complaints were at their peak.

More work to do

Nuisance calls are an unwanted interruption to our daily lives. They can also cause anxiety and distress, or result in customers being scammed by fraudsters. So while it’s encouraging that progress is being made, there is still much more to do to make sure people are protected from harm.

Today’s action plan therefore summarises our ongoing technical work to tackle the problem, including blocking nuisance calls at source, as well as the coordinated effort by the banking and telecoms industry to tackle scams, led by Stop Scams UK. The update sets out the ICO’s and Ofcom’s joint priorities for the coming year.

Covid-19 scams

The ICO and Ofcom are also aware of reports of scams related to Covid-19 and are working to help protect customers against these.

Ofcom has published advice for consumers on how to recognise and deal with Covid-19 scam calls and texts. Further advice for people on how to protect themselves against unwanted calls and messages more generally, is also available on our website.

 

30th April 2020

Ofcom’s Plan of Work for 2020/2021

We have today published Ofcom’s Plan of Work 2020/21 – setting out our priorities and work programme for the new financial year.

Since consulting on our draft plan in January, the coronavirus pandemic has brought significant challenges to the sectors we regulate. Much of the nation is working, learning and keeping in touch with family using vital communications services from home. So reliable phone and broadband, post and parcel deliveries and high-quality TV and radio programmes have never been more important.

Throughout this period, we have been working with industry to make sure people stay connected and continue to be informed and entertained. We welcome companies’ response to these challenges – including protecting access to critical services like 999 and 111 and prioritising support for vulnerable customers.

We have adapted our plan to take account of the exceptional circumstances that have unfolded since our consultation. As well as supporting people and businesses through the current challenges, we have an important programme of work planned for the next year.

Our work will be guided by the following strategic themes:

  • Better broadband and mobile – wherever you are;
  • Fairness for customers;
  • Supporting UK broadcasting;
  • Ensuring online communications work for people and businesses;
  • Enabling strong, secure networks;
  • Sustaining the universal postal service;
  • Continuing to innovate in regulation and data to help people and businesses;
  • Increasing diversity and inclusion; and
  • Support through the EU exit transition period and continued international relationships.

Our focus is on delivering the work we have planned in full over the course of this year. But we will monitor the evolving coronavirus situation closely and keep our plans flexible. To reflect this, we will publish an updated plan in September, as well as quarterly updates on our progress against the plan.

 

 

28th April 2020

Latest research on people’s access and response to news and information about Covid-19

Ofcom has today published its latest weekly research on how people are receiving and acting on news and information during the current coronavirus pandemic.

The report summarises the findings from week four of the ‘lockdown’, including how people’s experiences and behaviour has changed since the previous weeks. We have also provided a breakdown of the findings by Nation. The research shows, among other things, that:

  • people are not accessing news and information about Covid-19 as frequently; 12% of people now access news about the virus at least 20 times a day, compared with a quarter (24%) in week one;
  • more people (30%) are actively seeking to avoid news about the pandemic, up from 22% in week one;
  • 44% of people have come across false or misleading information about Covid-19, in line with week one. False claims linking 5G to the outbreak remain the most commonly seen pieces of misinformation (51%); and
  • virtually all respondents continue to say they are closely following the official advice about practising social distancing (98%), only going outside for essential things (97%) and washing hands regularly (92%).

The next wave of the research, covering week five of the ‘lockdown’, will be published on Tuesday 5 May 2020.

20th April 2020

Kevin Bakhurst appointed to the Ofcom Board

Ofcom has appointed Kevin Bakhurst, Ofcom’s Content and Media Policy Group Director, to its Board.

Kevin joined Ofcom in 2016 and has overseen its important work on content standards and policy, including taking on regulation of the BBC and preparations to become the regulator for video sharing platforms in the UK. He will join as an Executive Member of the Board from this month.

A news release is available.

Ofcom publishes latest 5G measurement results

Ofcom has published the latest results from our spectrum measurement programme, including six additional 5G mobile sites.

Following the launch of 5G in the UK last year, we published the results of electromagnetic field (EMF) measurements at 16 UK sites, in February. We have continued our testing programme since then and have now published an updated version of our 5G measurement report – showing EMF levels at a total of 22 5G sites in 10 UK cities.

At every site, emissions were a small fraction of the levels included in international guidelines – set by the International Commission on Non-Ionizing Radiation Protection (ICNIRP).

The maximum measured at any mobile site was approximately 1.5% of those levels – including signals from other mobile technologies such as 3G and 4G. The highest level from 5G signals specifically was 0.039% of the maximum set out in the international guidelines.

We will continue to publish data from our measurement programme, including at further 5G sites, regularly.

 

9th April 2020

Half of UK adults exposed to false claims about coronavirus

Almost half of UK online adults came across false or misleading information about coronavirus (Covid-19) in the last week, Ofcom has found.

Ofcom is conducting weekly research to help understand how people are receiving and acting on information during the current pandemic. Our findings from week one of the ‘lockdown’ show that:

  • the most common piece of false information around coronavirus is the claim that drinking more water can flush out the infection (seen by 35% of online adults). This is followed other claimed treatments – gargling with saltwater, or avoiding cold food and drink (both seen by 24%);
  • many people (40%) are finding it hard to know what is true or false about the virus. This rises to more than half (52%) of 18-24 year-olds;
  • virtually all people who took part in the survey said they are closely following the official advice – to practice social distancing (98%); only go outside for essential reasons (97%); and wash their hands regularly (96%);
  • almost all online adults (99%) are getting news and information about coronavirus at least once a day, while one in four (24%) are doing so 20 or more times each day. Conversely, more than one in five (22%) said they are trying to avoid news about the pandemic;
  • people are most likely to turn to the BBC’s TV, radio and online services for the latest news on the pandemic (82%), followed by other broadcasters (56%); and official sources such as the World Health Organisation (WHO), NHS and the Government (52%);
  • average daily news viewing across all channels was up by 92% in March 2020 compared to March 2019. Both BBC News and Sky News have also seen their viewing more than double year-on-year; and
  • public officials are the most trusted sources of news about coronavirus. Of those that use them, at least nine in 10 people trust information provided by the NHS (95%), the WHO (94%), their local health services (91%) official scientists (90%), and the Government (89%). Social media and closed messaging groups were the least trusted sources of news about the pandemic (21% and 26% respectively).
  • Access to accurate, trustworthy and credible sources of news and information has never been more important. So, with the support of our Making Sense of Media Panel and Network, Ofcom has also collected a set of resources to provide people with useful tools to navigate news and information about Covid-19.

A news release is available.

 

8th April 2020

Ofcom’s Communications Monthly Update: April 2020

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

Limiting exposure to electromagnetic fields (EMF) consultation FAQ
Document addressing the most asked questions we’ve received about our proposals to require spectrum license holders to comply with ICNIRP guidelines on electromagnetic field emissionspril 2020

 

 

1st April 2020

How broadband and mobile firms are protecting vulnerable customers during coronavirus pandemic

Keeping the UK’s communications networks going is more important than ever. So we welcome the efforts of the UK’s main broadband and mobile companies who have committed to helping their customers deal with issues they might face as a result of the coronavirus (Covid-19) pandemic.

Measures recently agreed with Ofcom and Government include supporting customers who are finding it difficult to pay their bills during the current situation; removing all data caps on broadband services; and offering new mobile and landline packages – including free calls – to help people stay in touch with each other.

The focus of providers right now must be on keeping people connected, especially those who need most support. So as a result of the unprecedented challenges industry is dealing with, we have provided advice about how they should comply with some of our rules at this time, with specific details on automatic compensation and the Broadband Speeds Code of Practice.

We are continuing to work closely with phone and broadband providers to ensure people can stay connected and are treated fairly.

 

 

24th March 2020

OFCOM UPDATE – 24th March 2020

Approach to the coronavirus (Covid-19)

This is an unprecedented time for our country, and keeping communications going across the UK has never been more important. Over the next few months Ofcom’s sectors will play a vital role in supporting families, businesses and individuals as we all adapt the way we live, work and communicate in the wake of the coronavirus.

See more about what this means for our areas of work.

 

18th March 2020

Measuring compliance with the Shared Rural Network mobile coverage commitments

Ofcom has today published details of how it will assess mobile companies’ compliance with the coverage commitments in the Shared Rural Network agreement between Government and the mobile network operators.

On 9 March, the Government announced it had reached agreement with the four mobile network operators – BT/EE, O2, Three and Vodafone – to develop the Shared Rural Network. This will involve each of the four operators delivering good 4G coverage to 88% of the landmass by 2024, and 90% of the UK’s landmass by 2026.

Ofcom has also varied the spectrum licences held by the four mobile network operators in the 900 MHz and 1800 MHz bands to give effect to the coverage commitments.

13th March 2020

Ofcom finalises rules for mobile airwaves auction

Ofcom has today confirmed how we will release important airwaves to help improve mobile broadband and support the rollout of 5G.

To help improve mobile services and give more people access to 5G networks, we will release more mobile airwaves through an auction. Following consultation, we have today confirmed the rules for how the auction will work.

The auction will involve companies bidding for spectrum in two different frequency bands.

  • The 700 MHz band. We are releasing 80 MHz of spectrum in the 700 MHz band. These airwaves are ideal for providing good-quality mobile coverage, both indoors and across very wide areas – including the countryside. Today we have also published a progress update on work to clear the band of its current uses for digital terrestrial TV and wireless microphones.
  • The 3.6-3.8 GHz band. We are releasing 120 MHz of spectrum in 3.6-3.8 GHz band. These important airwaves are part of the primary band for 5G and capable of carrying lots of data-hungry connections in concentrated areas.
  • Similar to our 2018 spectrum auction, this year’s auction will involve two stages:
  • Principal stage. Companies first bid for airwaves in separate ‘lots’ to determine how much spectrum each company wins.
  • Assignment stage. There is then a round of bidding to determine the specific frequencies that winning bidders will be allocated.Following the Government’s confirmation of agreement with the four mobile network operators to set up the Shared Rural Network to improve mobile coverage, we will not include coverage obligations in our auction.
  • To give mobile operators the opportunity to create more continuous ‘blocks’ of 5G-ready spectrum, the assignment stage allows winners of 3.6-3.8 GHz spectrum to negotiate their placements within the band among themselves.  And to help maintain strong competition in the UK mobile market, we will impose a 37% cap on the overall spectrum that any one mobile company can hold following the auction.

A news release is available.

Ofcom’s Communications Monthly Update: March 2020

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

OFCOM Update 21.02.2020

Ofcom publishes latest spectrum measurement results

Ofcom has published the latest results from our spectrum measurement programme.

We have measured the electromagnetic field (EMF) emissions from equipment used to transmit mobile signals and other wireless services for a number of years. With all four UK mobile networks launching 5G services in the last year, we have extended our measurement programme to cover the frequencies being used for 5G.

We measured EMF emissions at 16 5G sites in 10 cities across the UK, focusing on areas where mobile use is likely to be highest. At every site, emissions were a small fraction of the levels included in international guidelines– set by the International Commission on Non-Ionizing Radiation Protection (ICNIRP). And the maximum measured at any site was approximately 1.5% of those levels.

We will continue our measurement programme, including at further 5G sites, and publish data regularly.

Proposed licence conditions

Manufacturers, installers and operators of wireless equipment should already be aware of the ICNIRP guidelines, and factor them in to how they plan their services.

To ensure this always remains the case, we are proposing new licence conditions for spectrum licensees using equipment that can transmit at power levels above 10 Watts.

These proposals would mean licensees must operate within the ICNIRP guidelines as a condition of their Ofcom licence – including keeping data and records of any testing to demonstrate their compliance.

We welcome responses to this consultation by 15 May 2020.

OFCOM Update 19.02.2020

Ofcom Competition and Consumer Enforcement Bulletin

The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to the following case:

Investigation into Post Office Limited’s charges for telephone calls using relay services

OFCOM Update 13.02.2020

Ofcom appoints Simon Saunders as Director of Emerging Technology

Ofcom has announced that Professor Simon Saunders will join Ofcom next month as Director of Emerging Technology.

Simon joins from Google, where he was Head of Connectivity Partnerships for Europe, Middle East and Africa. He has been with the technology company since 2015, working with mobile operators globally on improving wireless connectivity through advanced technology.

Simon is a specialist in communication technology, with a technical and commercial background, having worked in industry, including at Motorola and Philips, in academia at the University of Surrey and Trinity College Dublin, and as an advisor on communication systems for business users, operators and technology vendors.

He is also a Visiting Professor at King’s College London and was a member of the Ofcom Spectrum Advisory Board from 2007 to 2014. He has founded and chaired several technology forums and associations.

Simon is also a trustee of the charity Music for All, where he organised the world’s first ever music lesson delivered using 5G.

A news release is available.

 

OFCOM Update 12.02.2020

Ofcom Board appoints Dame Melanie Dawes as Chief Executive

The Ofcom Board has today announced the appointment of Dame Melanie Dawes as Chief Executive.

Dame Melanie has been Permanent Secretary at the Ministry of Housing, Communities and Local Government since 2015. She will take up her new position in early March.

Dame Melanie has held senior roles across the Civil Service, working in partnership across the public and private sectors. She started her career as an economist and spent 15 years at the Treasury, including as Europe Director. She was Director General of the Economic and Domestic Affairs Secretariat at the Cabinet Office between 2011 and 2015, and prior to that she served on the Board of HMRC as Head of Business Tax.

In addition to her current Permanent Secretary role, Dame Melanie chairs the Civil Service People Board, leading workforce strategies across all government departments. She is also Civil Service champion for diversity and inclusion.

She has held non-executive roles including with the consumer body Which? and is a trustee of the Patchwork Foundation, which promotes the participation of under-represented young people in democracy.

Lord Burns, Ofcom’s Chairman, said: “I am delighted that the Secretary of State has approved Ofcom’s appointment of Dame Melanie Dawes as the next Chief Executive of Ofcom. The Government’s statement that it is minded to appoint Ofcom as the regulator for online harms is a vote of confidence in Ofcom’s expertise. I know Melanie will do a fantastic job of leading the organisation and maintaining its strengths.

“I look forward to working with her over the months ahead as we prepare for this forthcoming legislation as well as the ongoing tasks of achieving better broadband and mobile coverage and supporting UK broadcasting.”

Dame Melanie said: “Ofcom plays a crucial role in ensuring that people and businesses across the UK get the best from their communications services. It’s a great privilege to be appointed as Chief Executive at a time of significant change in the sectors Ofcom regulates.”

The programme to establish online harms as part of Ofcom’s remit is likely to take time to put in place. Given the extension of Ofcom’s role, the Secretary of State has also today said that the Government will consider carefully the full impacts of this potential change, both for Ofcom and to inform broader work on the regulatory landscape.

Ofcom Chairman

In view of the fact that the new role would mean change for Ofcom over the next few years, the Secretary of State has indicated that the Government would like a Chair to be in place who is able to oversee the successful implementation of any changes in full.

Lord Burns has therefore agreed to step down to enable a new Chair to be in place by the end of this year. He has agreed to stay on until the new Chair is in place to ensure a smooth transition.

DCMS Secretary of State Nicky Morgan said: “I congratulate Dame Melanie Dawes on her appointment as chief executive of Ofcom. Melanie’s experience leading organisations through change will be vital as the Government today announces it is minded to appoint the organisation as regulator for new online harms laws.

“I would also like to thank Lord Burns for his work as Chair of the organisation. He has provided expert stewardship and will leave the media and telecoms regulator in a strong position.”

NOTES FOR EDITORS

  1. The Chief Executive of Ofcom is a public appointment made by the Ofcom Board, involving an independent panel member. It is subject to approval by the Secretary of State for Digital, Culture, Media and Sport, Baroness (Nicky) Morgan.
  2. Jonathan Oxley, Ofcom’s Competition Group Director and Board member, is currently serving as interim Chief Executive until Melanie arrives.

 

OFCOM Update 06.02.2020

BT’s regulatory financial reporting requirements

Ofcom has today published a consultation on BT’s regulatory financial reporting requirements for the wholesale fixed telecoms markets.

This follows the publication last month of our proposals on the regulation of these markets for the period from April 2021 to March 2026.

Today’s consultation closes on 1 April 2020, and we will publish our decisions in early 2021 before the current rules expire in April 2021.

 

OFCOM Update 05.02.2020

Ofcom’s Communications Monthly Update: February 2020

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

ADR regulations
Confirming our assessment of whether ADR providers continue to meet the requirements of the ADR regulations.

 

OFCOM Update 04.02.2020

Parents’ rising concern over children online

More parents than ever feel children’s online use now carries more risks than benefits, according to Ofcom’s latest annual study of children’s media and online lives.

Parents and carers are becoming more likely to trust their children with greater digital independence at a younger age. But far fewer believe the benefits of their child being online outweigh the risks than five years ago (55%, down from 65% in 2015). And around two million parents now feel the internet does their children more harm than good.

Looking at what today’s children are doing online, Ofcom has uncovered three notable online trends over the last year.

  • The ‘Greta effect’. Almost a fifth (18%, up from 12% in a year) of 12-15s use social media to express support for causes and organisations – potentially environmental, political or charitable – by sharing or commenting on posts. One in 10 signed petitions on social media.
  • Rise of the ‘vlogger next door’. While high-profile YouTube stars remain popular, children are now increasingly drawn to influencers like them. Known as ‘micro’ or ‘nano’ influencers, they often have fewer followers. They might be local to a child’s area, or share a niche interest.
  • Girl gamers on the increase. Almost half of girls aged 5-15 now play games online – a big rise from 39% in 2018. The proportion of boy gamers is unchanged at 71%, but boys spend twice as long playing online each week (14 hours 36 minutes vs. 7 hours 30 minutes).

A news release summarising today’s findings is available

 

OFCOM Update 24.01.2020

Latest telecoms and pay-TV complaints revealed

Ofcom has today published the latest league tables on the complaints we receive about the UK’s major home phone, broadband, mobile and pay-TV firms.

The quarterly report reveals the number of complaints made to Ofcom between July and September last year about firms in the home broadband, landline telephone, pay-monthly mobile and pay-TV markets. All providers with a stable market share over 1.5% are included.

The latest complaint figures reveal that:

Broadband: Vodafone was the most complained-about broadband provider for the second quarter in a row. As in last quarter, faults, service and installation problems were the main driver of complaints about Vodafone’s broadband services.

Landline and Mobile: Vodafone and TalkTalk were the most complained-about landline providers, closely followed by Plusnet. Faults, service and provisioning issues were the main driver of these complaints about Vodafone. While complaints handling was the biggest issue raised with us regarding TalkTalk. Vodafone and Virgin Mobile were the most complained-about mobile providers – the main reason being complaints handling.

Pay-TV: Virgin Media was the most complained-about pay-TV provider, with handling of complaints being the primary reason.

Complaints information helps people to think about quality of service when they are shopping around for a new provider and encourages firms to improve their performance.

A news release is available.

 

Ofcom publishes fairness framework

Ofcom has today published a framework outlining the kinds of factors we will consider when judging whether customers are being treated fairly by telecoms and pay-TV firms.

This is the latest step in Ofcom’s Fairness for Customers programme, which last year saw all of the UK’s biggest providers make a landmark commitment to put fairness first.

Following consultation last year, this framework aims to support companies in their commitment to improve customer service and put fairness at the heart of their business. It explains how we are likely to assess fairness concerns when they arise, and the kinds of problems that might prompt us to step in and take action to protect customers.

We will continue to monitor customers’ experiences, and make sure companies stick to what they promised in their fairness commitments.

 

OFCOM Update 14.01.2020

Ofcom fines Post Office £175,000 for overcharging for relay telephone calls

Ofcom has fined Post Office £175,000 after an investigation found the company overcharged people with hearing or speech impairments who made telephone calls using a relay service.

Relay services help people with hearing and speech difficulties communicate with anyone over the phone by offering text-to-speech and speech-to-text translation. Our rules require phone providers to offer a ‘special tariff scheme’ for these types of calls when they are made by disabled people. The scheme is designed to compensate those callers for the additional time it takes for them to make phone calls using a relay service.

We found that Post Office failed to apply the special tariff to relay calls for at least five years, resulting in up to 126 people each year being overcharged.  It also took over two years between Post Office becoming aware of the problem and it being fixed.

We consider this to be a serious breach of our rules to protect potentially vulnerable customers. Taking this, and the lengthy period of Post Office’s non-compliance into account, Ofcom has imposed a penalty of £175,000 on the company. We are also requiring Post Office to refund affected customers.

The penalty includes a 30% discount in recognition that Post Office has admitted its failings and agreed to settle the case. The money raised from this fine, which must be paid to Ofcom within 20 working days, will be passed on to HM Treasury. More information on our ruling is available.

 

OFCOM Update 09.01.2020

Ofcom’s Communications Monthly Update: January 2020

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

  • Office of the Telecommunications Adjudicator update
  • Television broadcast licensing update
  • Radio licensing monthly update
  • Final directions applying Code powers to VX Fiber Ltd, Exascale Ltd and Telcom Infrastructure Ltd
  • Business impact targetTelevision broadcast licensing update
    Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.Final directions applying Code powers to VX Fiber Ltd, Exascale Ltd and Telcom Infrastructure Ltd
    Ofcom has confirmed that, pursuant to the Electronic Communications Code and following consultation, Code powers have now been granted to VX Fiber Ltd, Exascale Ltd and Telcom Infrastructure Ltd.
  • Radio licensing monthly update
    Information about Ofcom’s broadcast radio licensing activity with regards to both the commercial and community radio sectors. This month’s update includes information on the short-term restricted service licence applications that we have received for 2020’s period of high demand.
  • Office of the Telecommunications Adjudicator update
    The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for December 2019. At the end of December 2019, the number of unbundled lines stands at 9.95 million. There are 4.27 million WLR lines, and the number of telephone numbers using CPS is 1.94 million.

Business impact target
Under the Small Business, Enterprise and Employment Act 2015, we have a statutory obligation to produce an assessment of the economic impact on business of every qualifying regulatory provision we make. We have published our latest list of qualifying and non-qualifying regulatory provisions for the period 9 June 2017 to 14 November 2019.

OFCOM Update 09.01.2020

Helping customers get fair treatment and fair prices

Phone and broadband customers can easily compare which providers offer the best service and value for money, thanks to new performance scorecards published today.

As part of a new initiative from the UK Regulators Network (UKRN), regulators in telecoms, water, energy and banking have partnered to compare how customers rate the biggest companies who provide services people rely on every day.

Overall, most telecoms customers are happy with their service, with satisfaction in the mobile, broadband and landline markets at 93%, 86% and 83% respectively.

New pricing research

The scorecards are published alongside Ofcom’s annual Pricing Trends report – providing analysis of what UK customers paid for broadband, phone and pay-TV services in 2019.

The report shows that UK mobile customers generally pay less than those in the US and major European countries. It also highlights broadband and mobile customers who have passed their initial contract, could make significant savings by switching to a new deal.

Putting fairness first

We have also published an update on action from our Fairness for Customers programme over the last year – including a range of initiatives to help ensure customers are treated fairly and can easily find the best deals.

A news release is available.

OFCOM Update 08.01.2020

Supercharging investment in fibre broadband

Homes and businesses up and down the country are set to benefit from much faster and more reliable fibre broadband, under major proposals set out today by Ofcom.

As demand for internet data accelerates, the UK’s infrastructure needs to be upgraded. So today we are proposing new, flexible regulation that will help fuel a full-fibre future for the whole of the UK. Today’s proposals are part of our review of wholesale telecoms used for residential and business services in the UK. This maps out how Ofcom will regulate BT for the period from April 2021 to March 2026.

Our focus on promoting broadband network competition has helped full fibre coverage increase at its fastest ever rate. We have already made it cheaper, quicker and easier for BT’s rivals to lay fibre cables by giving them better and cheaper access to Openreach’s underground pipes and telegraph poles.

We are now proposing to supercharge the strategy with a four-point plan to support competitive investment in fibre networks:

  1. Improving the business case for fibre investment
  2. Protecting customers and driving competition
  3. Taking rural areas into the fast lane
  4. Closing the copper network

We have also today set out how we intend to regulate Openreach’s ‘leased lines’ – high-speed connections used by large organisations, which also form the data highways of the UK’s mobile and broadband networks.

Today’s consultation closes on 1 April 2020, and we will publish our decisions in early 2021 before the current rules expire in April 2021.

A news release is available, with more details on today’s announcement

OFCOM Update 07.01.2020

Ofcom’s Proposed Plan of Work and Stakeholder Events

Ofcom has today published its proposed 2020/21 Plan of Work for consultation, outlining its priorities for the next financial year.

Ofcom wants to make sure that people and businesses in the UK get the best from their communications services. Our proposed plan highlights all our major work areas for the financial year 2020/21, based on the following strategic priorities:

  • Better broadband and mobile – wherever you are: we will support ongoing investment in faster broadband and better mobile coverage across the country.
  • Fairness for customers: we will ensure broadband, phone and TV customers, particularly vulnerable people, are treated fairly.
  • Supporting UK broadcasting: we will support the UK’s vibrant broadcasting sectors, including public service broadcasting, to deliver continued benefits to all UK audiences.
  • Ensuring online communications work for people and businesses: we will work with Government on new and emerging policies protecting people from harmful content online, and more generally ensure communications services online work for consumers.
  • Enabling strong, secure networks: continuing to collaborate with industry to ensure the UK’s networks are secure, resilient and protected against cyber-attacks and outages.
  • We encourage anyone with an interest in Ofcom’s work to respond to the consultation by 25 February 2020. The full plan is set for release in March 2020.

Stakeholder events

We are also holding a series of public events to gain direct feedback on our proposed plan. These free events are open to all and are taking place in Belfast, Cardiff, Edinburgh and London.

Further details on these events are available

 

OFCOM Update 201219

Latest UK broadband and mobile coverage revealed

Nearly 3 million UK homes can now access full-fibre broadband, Ofcom’s latest data on broadband and mobile availability shows.

Ofcom’s annual Connected Nations report analyses the availability of broadband and mobile services across the UK and its nations. This year’s report highlights further progress from industry in rolling out their networks, with the availability of full-fibre increasing by 67% and all four mobile networks launching 5G.

The report also reveals more work is needed to improve services in rural areas, where some customers experience slower speeds than those in towns and cities.

The report shows:

Broadband availability

  • Three million homes now have access to full-fibre broadband (10%), offering the fastest, most reliable connections. This is an increase of 67% compared to last year.
  • 95% of homes can access superfast broadband (offering download speeds of at least 30 Mbit/s).
  • More than half of homes (53%) can now get ultrafast broadband (offering download speeds of at least 300 Mbit/s).
  • An estimated 155,000 UK properties (0.5%) are unable to receive a decent broadband connection (offering download speeds of at least 10 Mbit/s and upload speeds of at least 1 Mbit/s). This has fallen significantly from 677,000 last year (2%), due to the availability of high-speed, ‘fixed wireless’ broadband services. The majority of these properties are in rural areas.
  • Mobile coverage
  • 95% of the UK’s landmass is covered by at least one mobile network for basic mobile coverage – which supports calls and texts.
  • Geographic 4G coverage from all four mobile networks remains at 66%.
  • Geographic 4G coverage from at least one network stands at 91%, leaving 9% of the UK’s landmass without 4G coverage from any operator.
  • All four mobile networks have launched 5G this year, covering more than 40 UK towns and cities.

A news release is available.

OFCOM Update 181219

Ofcom response to statement of strategic priorities

Ofcom has today published its response to the Government’s Statement of Strategic Priorities for telecoms, spectrum and post.

Following consultation earlier this year, the Government designated its statement on 29 October. We have considered the statement within our current work, and in developing our Plan of Work for the coming financial year, and today we have published our formal response to Government. This explains our plans in the following areas, covered in the statement:

·         World-class digital infrastructure;

·         Furthering the interests of telecoms consumers;

·         Secure and resilient telecoms infrastructure; and

·         Postal services.

We will continue to have regard to the statement as we carry out our Plan of Work, and as we set our work programme for the future.

OFCOM Update 171219

Ofcom plans ban on mobile firms selling ‘locked’ phones

Mobile phone companies would be banned from selling ‘locked’ handsets, under a range of new plans from Ofcom to make switching even simpler.

Companies including BT/EE, Tesco Mobile and Vodafone still sell mobile phones that cannot be used on other networks unless they are unlocked, which can cost around £10. Ofcom research has found that more than a third of people who decided against switching said this put them off.

So we are proposing to ban mobile companies from selling locked phones, allowing people to move to a different network with their existing handset, hassle-free.

We are also planning to make it easier to switch between broadband networks, as part of a broad package of protections for customers that reflect new European rules. This also includes:

 

OFCOM Update 161219

Proposals to amend Ofcom’s Technology Tracker research

Ofcom is proposing to amend its Technology Tracker to ensure the research continues to keep pace with changes in the technology sector.

The technology tracker research measures people’s awareness, access, use and attitudes towards different communications services. We are planning to carry out the next round of research in January and February, and are proposing to make some technical changes to the questions we ask during the research. We are notifying people of these proposed changes as they may affect how the data is used to identify trends in the future.

We invite responses to this consultation by 4pm Friday 20 December.

 

OFCOM Update 131219

Ofcom Competition and Consumer Enforcement Bulletin

The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to the following case:

Investigation into Telefonica UK Limited’s (O2’s) compliance with section 135 information requests

OFCOM Update 051219

Ofcom’s Communications Monthly Update: December 2019

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

Information for postal operators on European cross-border parcel delivery regulation
Ahead of the 31 January 2020 deadline, we are reminding parcel operators that some of them will need to provide certain data to us by this date, under European regulations on cross-border parcel delivery services. For more information operators should contact crossborderparcel@ofcom.org.uk.

 

OFCOM Update 051219

Ofcom fines Onestream £35,000 for ‘slamming’

Ofcom has fined communications provider Onestream £35,000 after an investigation found the company took over the telephone services of more than a hundred people without their permission.

This practice – known as ‘slamming’ – is a particularly aggressive form of mis-selling. It involves customers being switched from one company to another without their consent or knowledge.

Our investigation found that three quarters of people slammed by Onestream were elderly or vulnerable. We also discovered that, in many cases, even when customers cancelled Onestream’s order to take over their landline telephone service, the company made repeated attempts to transfer them across regardless.

Ofcom has therefore imposed a penalty of £35,000 on Onestream, which has admitted its failings and agreed to settle the case. Ofcom has also required Onestream to release affected customers from their contracts without charge, and refund those who had already switched away and paid early termination fees.

Onestream has also written to all customers who switched to it as a result of a telesales call, to inform them of their right to exit their contract without penalty, at any time, regardless of whether they were the subject of this investigation.

The money raised from this fine, which must be paid to Ofcom within 20 working days, will be passed on to HM Treasury. More information on our ruling is available.

 

OFCOM Update 251119

Proposed changes to quality of service regulation of Openreach

To help broadband companies upgrade customers to faster broadband products more efficiently, Ofcom has today proposed changes to certain regulations requiring Openreach to install new broadband connections within a set timeframe.

Providers that use Openreach’s network want a more efficient and cost-effective way to upgrade their customers who are on slower copper broadband to higher-speed services. So Openreach has worked with providers to develop a new process for upgrades to be made in bulk batches at a street cabinet, reducing the cost per customer.

Under this process, Openreach would wait for a sufficient volume of upgrades from a provider at a given cabinet before making those upgrades.

Given the potential benefits to broadband customers of using this new bulk upgrade process, we are proposing to exempt these types of orders from certain rules which require them to be installed within a set timeframe.

Today’s consultation closes on 23 December. Subject to responses, we expect to finalise this change early in the new year.

OFCOM Update 221119

Open consultations

Ofcom is currently seeking views on the following topics:

Proposal to apply Code powers to Exascale Limited – closing date 2 December 2019

Proposal to apply Code powers to Telcom Infrastructure Limited – closing date 2 December 2019

Proposal to apply Code powers to VX Fiber Limited – closing date 2 December 2019

Notice of Ofcom’s proposals to amend the spectrum trading and register regulations – closing date 3 December 2019

Consultation on the Calling Line Identification guidelines – closing date 6 December 2019

Notice of Ofcom’s proposal to make regulations for the award of 700 MHz and 3.6-3.8 GHz spectrum – Proposals to make the auction regulations – closing date 9 December 2019

Award of the 700 MHz and 3.6-3.8 GHz spectrum bands – Revised proposals on auction design – closing date 9 December 2019

BBC Children’s news and first-run UK originated programmes – closing date 13 December 2019

Compensating providers delivering universal services – closing date 7 January 2020

We accept responses in most formats, including email and post. Full details of how to respond are available on the main page for each consultation.

 

 

OFCOM Update 211119

Ofcom’s Mansoor Hanif to step down

Ofcom has today announced that Mansoor Hanif has stepped down from his role as Chief Technology Officer.

Mansoor joined Ofcom in 2018 to oversee the work of the Technology Group.

Yih-Choung Teh, Group Director of Strategy and Research, will lead Ofcom’s Technology Group until a replacement is recruited.

Mansoor will take up a new role at NEOM, a new eco-friendly smart city in the Middle East, next year. We thank Mansoor for his contribution to Ofcom and wish him all the best for the future.

OFCOM Update 201119

Investigation into Met Technologies and Guaranteed Telecom’s compliance with slamming rules

OFCOM Update 191119

Latest telecoms and pay TV complaints revealed

Ofcom has today published the latest league tables on the complaints we receive about the UK’s major home phone, broadband, mobile and pay TV firms.

The quarterly report reveals the number of complaints made to Ofcom between April and June this year about firms in the home broadband, landline telephone, pay-monthly mobile and pay TV markets. We include all providers with a market share over 1.5%.

 

OFCOM Update 141119

Ofcom Competition and Consumer Enforcement Bulletin

OFCOM Update 071119

Technical clarification to Ofcom’s ‘calling line identification’ guidelines

Ofcom is today consulting on a technical clarification to its ‘calling line identification’ guidelines.

These guidelines are designed to help phone companies comply with our requirements that information carried with a call – and the numbers displayed to people receiving them – must be valid, dialable and uniquely identify the caller.

This information can help people to screen incoming calls from numbers they don’t recognise. It can also help regulators to trace those responsible for making nuisance calls.

More details on our proposed changes to the guidance are available. We are seeking views by 6 December 2019.

OFCOM Update 061119

Ofcom appoints Jonathan Oxley as interim Chief Executive

The Ofcom Board has today announced that Jonathan Oxley will become interim Chief Executive.

Jonathan is currently Group Director for Competition and Board member for Ofcom. He will step up as interim Chief Executive when Sharon White leaves at the end of November.

The process to appoint a permanent Chief Executive continues and the Ofcom Board expects to announce an appointment after the General Election.

Jonathan, who did not apply to become Chief Executive, will take on the full responsibilities of Chief Executive and become Ofcom’s Accountable Officer.

Lord Burns, Ofcom Chairman, said: “Jonathan is extremely well equipped to step up to provide important continuity for Ofcom and the sectors it regulates.”

Jonathan Oxley said: “I’m delighted the Board has asked me to become interim Chief Executive. I’m looking forward to delivering on our priorities for people and businesses.”

OFCOM Update 051119

Ofcom’s Communications Monthly Update: November 2019
This is a regular round-up of routine Ofcom publications over the last month.
This month’s update covers:
• Office of the Telecommunications Adjudicator update
• Television broadcast licensing update
 Radio licensing monthly update
 Statement from the Regulatory Policy Committee: Protecting access to emergency organisations when there is a power cut at customers’ premises
• Web update: 700 MHz clearance programme
• Research on consumer engagement in fixed broadband
• Final direction applying Code powers to Jurassic Fibre Ltd
 Updated list of firms signed up to the automatic compensation scheme
• Q2 2019 telecoms data update
 Switching tracker
Office of the Telecommunications Adjudicator update
The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for October 2019. At the end of October 2019, the number of unbundled lines stands at 9.984 million. There are 4.28 million WLR lines, and the number of telephone numbers using CPS is 1.90 million.
Television broadcast licensing update
Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences. This update also includes an invitation to a compliance workshop for licensees based in Wales.
Radio licensing monthly update
Information about Ofcom’s broadcast radio licensing activity with regard to both the commercial and community radio sectors. There is also an invitation to a compliance workshop for licensees based in Wales. This update includes detail about the short-term restricted service licence application window for the period of high demand in 2020.
Statement from the Regulatory Policy Committee: Protecting access to emergency organisations when there is a power cut at customers’ premises
We have published a report by the Regulatory Policy Committee on our assessment of the economic impact of our guidance to communications providers. The report assesses the provision of battery backup and other protection facilities to allow consumers to contact the emergency services in the event of a power cut to the home.
Web update: 700 MHz clearance programme
Details of the regional clearance work for the 700 MHz band for October 2019. The band, which is being cleared for future mobile use, is currently used by digital terrestrial television and for programme making and special events equipment.
Research on consumer engagement in fixed broadband
We have published consumer research on why some broadband customers remain ‘out of contract’. This was carried out as part of our review of pricing practices in fixed broadband.
Final direction applying Code powers to Jurassic Fibre Ltd
Ofcom has confirmed that, pursuant to the Electronic Communications Code and following consultation, Code powers have now been granted to Jurassic Fibre Ltd.
Updated list of firms signed up to the automatic compensation scheme
Hyperoptic has joined the automatic compensation scheme for delayed repairs, installations or missed engineer appointments. We have updated our website to reflect this.
Q2 2019 telecoms data update
This quarterly update highlights trends from the data Ofcom collects on the UK telecoms sector.
Switching tracker
This is data from a survey monitoring consumer supplier switching in the communications market.

OFCOM Update 051119

Ofcom makes new rules for mobile phone repeaters

Ofcom has today made changes to the technical requirements for using mobile phone repeaters in vehicles.

In 2018, we made regulations to allow the use of certain types of mobile repeaters, which help improve reception, without the need for a licence.

The new technical specifications allow for increases to the maximum system gain allowed for in-vehicle repeaters, and the use of a wider range of frequencies for in-vehicle repeaters. We have implemented these changes by amending the Wireless Telegraphy (Mobile Repeater) (Exemption) Regulations 2018. These measures are designed to help improve mobile reception, without giving rise to undue interference.

The Wireless Telegraphy (Mobile Repeater) (Exemption) (Amendment) Regulations 2019, which come into force on 27 January 2020 will update existing the UK Interface Requirements for in-vehicle repeaters by:

  • increasing the maximum gain limits from 21 dB to 36 dB in relevant frequency bands above 1 GHz;
  • increasing the maximum gain limits from 15 dB to 30 dB in relevant frequency bands below 1 GHz; and

including the 2.6 GHz Frequency-division duplex (FDD) band in the list of licence-exempt frequency bands.

 

OFCOM Update 051119

Funding regulations for universal service providers

Ofcom has today published proposed rules on how universal service providers, such as BT and KCOM, should claim back any unfair costs involved in providing a universal service. These rules would apply to the broadband universal service, but also to any other universal service obligations.

Last year, the UK Government introduced legislation for a broadband ‘universal service obligation’ (USO) – a safety net that will give eligible homes and businesses the right to request a decent connection. Ofcom is responsible for implementing the USO, including establishing an industry fund to compensate the universal service providers for any unfair costs they incur when delivering the scheme.

Today’s consultation closes on 7 January 2020, and we plan to publish a statement on funding regulations in spring 2020. People will be able to start requesting a USO connection from 20 March 2020 onwards.

 

OFCOM Update 041119

News consumption in the UK

Ofcom is proposing to make some changes to its 2019/2020 News Consumption Survey.
We intend to remove two questions from the international news section and four questions from the current affairs section. Further details on these changes are available.
To raise any concerns with our proposed approach please contact market.research@ofcom.org.uk by Thursday 7 November.

OFCOM Update 011119

Decision to conclude investigation into Telefónica UK Limited’s compliance with section 105A(4) of the Communications Act 2003
Ofcom is today concluding its investigation into Telefónica UK Limited’s compliance with section 105A(4) of the Communications Act 2003, following an O2 network outage.
The network of mobile operator O2 experienced an outage in December 2018 affecting all O2 customers. At times during this period, people were unable to access their mobile data, make calls or receive messages.
As reported at the time of the incident, the disruption to O2’s network was caused by an issue with software provided by Ericsson. A fault in this critical software, linked to the expiry of a ‘security certificate’, caused the software to fail and disrupted O2’s network.
We opened an investigation to examine whether O2 had taken all appropriate steps to protect, so far as possible, the availability of its network. After reviewing a substantial body of evidence gathered in our investigation, we did not find that O2 had contravened its obligations.
We have concluded that, in the specific circumstances of the case, O2 had taken all appropriate steps to protect the availability of its network; and it acted appropriately to restore it. We have therefore decided to close our investigation.
However, in light of this incident, and the specific lessons we have identified from it, we expect all providers to reflect on the steps they are taking to protect the availability of their network and services, particularly where reliance is placed on third party suppliers.
Additionally, as part of Ofcom’s Security and Resilience Assurance Scheme, we now specifically question providers on how they use and manage the expiry of security certificates within their systems, to help pinpoint any potential problems. We will be updating our guidance to reflect industry lessons identified in our engagement with providers.
Gaucho Rasmussen, Ofcom’s Director of Investigations and Enforcement: “Mobile outages on this scale can cause significant disruption for people. This incident was complex and unprecedented and we found that O2 could not have foreseen it happening. But we are setting out clear expectations for all providers to learn from this incident and to seek to avoid a similar problem in future.”

OFCOM Update 011119

Proposal to apply Code powers to Exascale Limited, Telcom Infrastructure Limited and VX Fiber Limited

Ofcom has today published consultations on applying the Electronic Communications Code to Exascale Limited, Telcom Infrastructure Limited and VX Fiber Limited under section 107(4) of the Communications Act 2003.

The Code is designed to facilitate the installation and maintenance of electronic communications networks, conferring rights which result in simplified planning procedures.

The consultations close on 2 December 2019.

OFCOM Update 311019

Radio Spectrum

Ofcom consults on regulations to support spectrum sharing
Ofcom is today proposing changes to the spectrum trading and register regulations.
In July we announced two new types of spectrum licences as part of our new spectrum sharing approach: the Local Access Licence and the Shared Access Licence.
Under the spectrum sharing framework, spectrum is available for local use by a range of organisations – such as small businesses or start-up firms. The sharing framework will help more organisations access the spectrum they need to support wireless services and innovation.
We are now consulting on amending the Wireless Telegraphy (Spectrum Trading) Regulations 2012 and the Wireless Telegraphy (Mobile Spectrum Trading) Regulations 2011, to allow for the trading and transfer of Local Access and Shared Access Licences. The trading arrangements proposed by Ofcom are similar to the current trading arrangements for holders of other spectrum licences.
We are also consulting on amending the Wireless Telegraphy (Register) Regulations 2012 to enable us to publish information about these licences.
The consultation closes at 5pm on 3 December 2019.

 

OFCOM Update 181019

Proposal to apply Code powers to Axione UK Limited, Cellnex UK Limited and Cellnex Connectivity Solutions Limited

Ofcom has today published consultations on applying the Electronic Communications Code to Axione UK Limited, Cellnex UK Limited and Cellnex Connectivity Solutions Limited under section 107(4) of the Communications Act 2003.

The Code is designed to facilitate the installation and maintenance of electronic communications networks, conferring rights which result in simplified planning procedures.

The consultations close on 18 November 2019.

 

OFCOM Update 101019

Ofcom Competition and Consumer Enforcement Bulletin

Investigation into Openreach’s compliance with an information request issued to BT

OFCOM Update 101019

Mobile Matters: new Ofcom research on how people use their mobile phones

Ofcom research on how people use their mobile phone sheds new light on people’s experiences of making calls and getting online on the move.

Ofcom’s Mobile Matters report analyses how around 150,000 people used their Android phone between 1 January and 31 March 2019 – helping Ofcom to understand mobile users’ changing needs.

The research compared how long people in 10 major UK cities spend on conversations from their mobile. Liverpudlians came top, spending almost seven minutes on the average call – more than 40% longer than Londoners, who came second; and twice as long as people in Bradford, who had the shortest conversations.

Other findings show that a quarter of people made less than five mobile calls a month, with 6% of people not making any standard mobile calls at all.

The research highlights that people spend most of their time online connected to Wi-Fi (69%), rather than using 3G or 4G. This helps explain why more than half of us (60%) use less than 1 gigabit (GB) of mobile data a month, and only one in 10 (10%) use 5GB or more.

Ofcom has today published a published a new online guide offering help and advice for people who struggle for mobile reception at home.

A news release and interactive version of the report are available.

OFCOM Update 081019

Ofcom Competition and Consumer Enforcement Bulletin

The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to the following case:

Investigation into BT’s compliance with BCMR price regulation

 

OFCOM Update 011019

Ofcom’s Communications Monthly Update: October 2019
This is a regular round-up of routine Ofcom publications over the last month.
This month’s update covers:
• Office of the Telecommunications Adjudicator update
• Television broadcast licensing update
• Radio licensing monthly update
• Post volumes and revenues
• Research: UK home broadband performance
• Consumer issues survey: experience of nuisance calls
• Final direction applying Code powers to Swish Fibre Ltd
Office of the Telecommunications Adjudicator update
The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for September 2019. At the end of September 2019, the number of unbundled lines stands at 9.987 million. There are 4.28 million WLR lines, and the number of telephone numbers using CPS is 1.75 million.

Television broadcast licensing update
Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences. This update also includes an invitation to a compliance workshop for licensees based in Wales.

Radio licensing monthly update
Information about Ofcom’s broadcast radio licensing activity with regard to both the commercial and community radio sectors and an invitation to a compliance workshop for licensees based in Wales. This update also includes detail about the short-term restricted service licence application window for the period of high demand in 2020.
Post volumes and revenues
Data showing total revenues and volumes for the UK addressed letter market.
Research: UK home broadband performance
Data showing fixed broadband speeds, collected from a sample of consumers who have had speed monitoring equipment installed in their homes.
Consumer issues survey: experience of nuisance calls
Data showing information on consumers’ experience of nuisance calls.
Final direction applying Code powers to Swish Fibre Ltd
Ofcom has confirmed that, pursuant to the Electronic Communications Code and following consultation, Code powers have now been granted to Swish Fibre Ltd.

 

OFCOM Update 300919

Ofcom Competition and Consumer Enforcement Bulletin

Enforcement programme into complaints handling

OFCOM Update 270919

Proposal to apply Code powers to Internetty Ltd, Netomnia Limited, Railsite Telecom Limited and Vorboss Limited

Ofcom has today published consultations on applying the Electronic Communications Code to Internetty Ltd, Netomnia Limited, Railsite Telecom Limited and Vorboss Limited under section 107(4) of the Communications Act 2003.

The Code is designed to facilitate the installation and maintenance of electronic communications networks, conferring rights which result in simplified planning procedures.

The consultations close on 28 October 2019.

OFCOM Update 240919

Ofcom Competition and Consumer Enforcement Bulletin

Investigation into BT’s (including EE’s) (“BT”) compliance with its regulatory obligations under section 105A(4) of the Communications Act 2003 and General Conditions A3.2(b), A3.5 and A3.6

 

OFCOM Update 230919

Proposal to apply Code powers to Jurassic Fibre Limited

Ofcom has today published a consultation on applying the Electronic Communications Code to Jurassic Fibre Limited under section 107(4) of the Communications Act 2003.

The Code is designed to facilitate the installation and maintenance of electronic communications networks, conferring rights which result in simplified planning procedures.

The consultation closes on 21 October 2019.

 OFCOM Update 230919

Ofcom Competition and Consumer Enforcement Bulletin

Enforcement programme into early termination charges

OFCOM Update 170919

Ofcom Competition and Consumer Enforcement Bulletin

OFCOM Update 170919

Full-fibre reaches 2.5m premises

Connected Nations update: Summer 2019

 

OFCOM Update 170919

Ofcom public interest test report to Government published

Ofcom’s public interest test report to the Government, on the completed acquisitions by International Media Company of shares in Lebedev Holdings Limited and by Scalable Inc of shares in Independent Digital News and Media Limited, has been published.

On 27 June 2019, the Secretary of State issued a Public Interest Intervention Notice, requiring Ofcom to report on the effects of the transactions on the need for (a) accurate presentation of news; and (b) free expression of opinion, in newspapers.

Our report advises that a reference to the CMA is not warranted on either of these grounds.

The Government has today published Ofcom’s report, alongside a further statement.

 

OFCOM Update 030919

Ofcom’s Communications Monthly Update: September 2019

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

  • Office of the Telecommunications Adjudicator update
  • Television broadcast licensing update
  • Radio licensing monthly update
  • Final direction applying Code powers to My Fibre Limited
  • Children’s and parents’ media literacy tables: 25 April to 11 July 2019
  • Residential and business postal trackers Q3 2018 to Q2 2019Final direction applying Code powers to My Fibre Limited
    Ofcom has confirmed that, pursuant to the Electronic Communications Code and following consultation, Code powers have now been granted to My Fibre Limited.
  • Children’s and parents’ media literacy tables: 25 April to 11 July 2019
    Data tables showing children and parents’ access, use and understanding of internet, television, mobile and other platforms.
  • Office of the Telecommunications Adjudicator update
    The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for August 2019. At the end of August 2019, the number of unbundled lines stands at 9.99 million. There are 4.26 million WLR lines and the number of telephone numbers using CPS is 1.72 million.Television broadcast licensing update
    Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.Radio licensing monthly update
    Information about Ofcom’s broadcast radio licensing activity, with regard to both the commercial and community radio sectors.

Residential and business postal trackers Q3 2018 to Q2 2019
Datasets of postal tracking surveys conducted in Q3 2018 to Q2 2019, providing data on residential and SME consumers’ use of post and attitudes to postal services.

 

OFCOM Update 0300819
Proposal to apply Code powers to F & W Networks Ltd and Fibrenation Limited

Ofcom has today published consultations on applying the Electronic Communications Code to F & W Networks Ltd and Fibrenation Limited under section 107(4) of the Communications Act 2003.

The Code is designed to facilitate the installation and maintenance of electronic communications networks, conferring rights which result in simplified planning procedures.

The consultations close on 30 September 2019.

OFCOM Update 0300819

Ofcom to release new ‘(020) 4’ phone numbers

OFCOM Update 150819

Investigation into BT Group’s compliance with an information request (administrative charges)

OFCOM Update 090819

Consultation: Proposal to apply Code powers to Swish Fibre Limited

OFCOM Update 060819

Ofcom’s Communications Monthly Update: August 2019

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

  • Office of the Telecommunications Adjudicator update
  • Television broadcast licensing update
  • Radio licensing monthly update
  • Website update: 700 Mhz
  • UK home broadband performance data
  • Q1 2019 telecoms data update
  • Final directions applying Code powers to Persimmon Homes Ltd and InTechnology Smart Cities Ltd
  • Consent for KCOM to defer its 2018/19 Regulatory Financial Statement
  • UK radiowave propogation measurement data for frequencies below 6 GHz

Office of the Telecommunications Adjudicator update
The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for July 2019. At the end of July 2019, the number of unbundled lines stands at 10.02 million. There are 4.26 million WLR lines and the number of telephone numbers using CPS is 1.72 million.

Television broadcast licensing update
Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.

Radio licensing monthly update
Information about Ofcom’s broadcast radio licensing activity, with regard to both the commercial and community radio sectors.

Website update: 700 MHz
Details of the regional clearance work for the 700 MHz band, through to September 2019. The band, which is being cleared for future mobile use, is currently used by digital terrestrial television and for programme making and special events equipment.

UK home broadband performance data
Quarterly dataset on actual broadband speeds, as received by a sample of consumers who have had speed monitoring equipment installed in their homes.

Q1 2019 telecoms data update
This quarterly update highlights trends from the data Ofcom collects on the UK telecoms sector.

Final directions applying Code powers to Persimmon Homes Ltd and InTechnology Smart Cities Ltd
Ofcom has confirmed that, pursuant to the Electronic Communications Code and following consultation, Code powers have now been granted to Persimmon Homes Ltd and InTechnology Smart Cities Ltd (formerly InTechnology Wi-Fi Ltd).

Consent for KCOM to defer its 2018/19 Regulatory Financial Statement
We consented to KCOM’s 2018/19 RFS being published and delivered to Ofcom by 30 September 2019, instead of 31 July 2019, due to the proposed acquisition of KCOM by MEIF6 Fibre Ltd.

Research: UK radiowave propogation measurement data for frequencies below 6GHz
Ofcom has released radiowave propagation measurement data for frequencies below 6 GHz.  We are making this data available so that academia and industry can benefit from the data in analysis of their own propagation models.

OFCOM Update 300719

Research on nuisance landline telephone calls

Ofcom has today published regular research into the proportion of nuisance calls people receive on their landline telephones.
We conduct a study every two years where we ask participants to diarise every nuisance call they receive to their home landline across a four-week period.
The average number of nuisance calls that people received during the four weeks has fallen from a high of 9.7 calls in 2015 to 7.4 calls in 2019 – the lowest since tracking began.
The report also shows that Ofcom rules, introduced last year, are having a positive effect. These rules require that all telephone numbers displayed to people receiving calls must be valid and allow the person to call it back.
The proportion of nuisance calls for which the caller’s phone number was available increased substantially in 2019; almost two thirds of calls (64%) had identifiable numbers – up from 47% in 2017.

The full data is available.

OFCOM Update 300719

Investigation into giffgaff about its compliance with metering and billing requirements

OFCOM Update 250719

Statement: Enabling wireless innovation through local licensing

OFCOM Update 240719

Consultation: Promoting competition and investment in fibre networks – Measures to support Openreach’s trial in Salisbury – migrating customers to full fibre and withdrawing copper services

OFCOM Update 240719

News consumption in the UK

OFCOM Update 230719

Telecoms and pay-TV complaints data

OFCOM Update 220719

New measures to increase fairness for mobile customers

OFCOM Update 180719

Investigation into BT’s compliance with BCMR price regulation

OFCOM Update 180719

Making Sense of Media Advisory Panel

OFCOM Update 120719

Statement: BT regulatory financial reporting

OFCOM Update 120719

Consultation: Notice of proposal to make the Wireless Telegraphy (Mobile Repeater) (Exemption) (Amendment) Regulatons 2019

OFCOM Update 110719

Consultation: Proposal to apply Code powers to My Fibre Limited

OFCOM Update 100719

Investigation into giffgaff about its compliance with metering and billing requirements

OFCOM Update 100719

Investigation into Telefonica UK Limited (O2) about its compliance with metering and billing requirements

OFCOM Update 100719

Monitoring compliance with the net neutrality rules

OFCOM Update 040719

Communications Market Reports

OFCOM Update 040719

A new future for public service broadcasting

Ofcom has today announced a range of measures to ensure that public service broadcasters (PSBs) continue to deliver high-quality content for UK viewers and listeners.

Public service broadcasting is at a crucial juncture, as broadcasters face unprecedented competition from global on-demand and internet services such as Netflix, Amazon Prime Video and YouTube.

So Ofcom is setting out a package of measures, including recommendations to Government, to support PSB now and in the years ahead. Today we are:

  • Updating rules that ensure traditional PSB TV channels are prominent and easy to find within programme guides;
  • Making recommendations to Government for new legislation to help ensure PSB programmes and players are also clearly visible on internet-connected devices, such as smart TVs, set-top boxes and streaming sticks;
  • Endorsing a range of commitments by ITV, Channel 4 and Channel 5 to increase their focus on high-quality children’s programmes; and
  • Launching Small Screen: Big Debate – a national forum to discuss the future of public service broadcasting on TV and online. This will call for Parliament, regulators, broadcasters and viewers to be involved in developing a new framework for public service media in future.
OFCOM Update 030719

Monitoring of compliance with the new governance arrangements relating to Openreach

OFCOM Update 020719

Ofcom’s Communications Monthly Update: July 2019

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

  • Office of the Telecommunications Adjudicator update
  • Television broadcast licensing update
  • Radio licensing monthly update
  • Final direction applying Code powers to Lothian Broadband Networks Limited
  • Research: BBC Performance Tracker Year 2 (2018-19)
  • Switching experience tracker data

Office of the Telecommunications Adjudicator update
The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for June 2019. At the end of June 2019, the number of unbundled lines stands at 10.04 million. There are 4.27 million WLR lines and the number of telephone numbers using CPS is 1.72 million.

Television broadcast licensing update
Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.

Radio licensing monthly update
Information about Ofcom’s broadcast radio licensing activity, with regard to both the commercial and community radio sectors.

Final direction applying Code powers to Lothian Broadband Networks Limited
Ofcom has confirmed that, pursuant to the electronic communications code and following consultation, Code powers have now been granted to Lothian Broadband Networks Limited.

Research: BBC Performance Tracker year 2 (2018-19)
Data tables tracking audience opinions on the BBC’s performance against delivery of its four public purposes. We will report on these findings in our second annual report on the BBC, to be published in the autumn.

Switching experience tracker data
Data collected from research with UK adults about switching between service provider in the communications market.

 

 

OFCOM Update 010719

Easier mobile switching from today

Mobile customers can leave their network by sending a simple, free text message, under new Ofcom rules from today.

At the moment, people wanting to switch mobile operator and keep their phone number usually have to call their current provider to request a ‘porting authorisation code’ (PAC). But many find themselves frustrated by unwanted attempts to persuade them to stay.

Ofcom’s new ‘text-to-switch’ process makes it quicker and easier for people to leave their mobile company, by giving customers control over how much contact they have with their existing provider.

Also from today, Ofcom has banned mobile providers from charging for notice periods running after the switch date. This will save UK mobile customers a combined £10m each year.

A news release is available with details on how the new switching process works.

OFCOM Update 280619

Statement: Promoting competition and investment in fibre networks – review of the physical infrastructure and business connectivity markets

OFCOM Update 270619

Proposal to apply Code powers to InTechnology Wi-Fi Limited and Michael Aubrey Partnership Limited

Ofcom has today published consultations on applying the Electronic Communications Code to InTechnology Wi-Fi Limited and Michael Aubrey Partnership Limited under section 107(4) of the Communications Act 2003.

The Code is designed to facilitate the installation and maintenance of electronic communications networks, conferring rights which result in simplified planning procedures.

The consultations close on 26 July 2019.

Ofcom appoints three new members and a new Chair to the Advisory Committee for England

Ofcom has today announced the appointment of Paula Carter, Aaqil Ahmed, and Matthew Littleford to the Advisory Committee for England. Paula has also been appointed as Chair of the Committee.

A news release is available.

OFCOM Update 250619

Statement: Notice of proposal to vary 3.4 GHz radio spectrum licences

OFCOM Update 210619

Consultation: Promoting competition and investment in fibre networks – Initial consultation on the approach to modelling the costs of a fibre network

OFCOM Update 170619

Discussion paper: Making communications markets work well for customers – a framework for assessing fairness

OFCOM Update 140619

Consultation: Proposal to apply Code powers to Persimmon Homes Limited

OFCOM Update 120619

The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to the opening of two new cases:

Investigation into EE’s compliance with the 118 price cap

Investigation into BT’s compliance with an information request

OFCOM Update 110619

New proposals to help defragment the 3.4-3.8 GHz band

OFCOM Update 070619

Competition Act investigation regarding the provision of equipment and related services in the electronic communication sector

OFCOM Update 070619

Statement: Annual Licence Fees for UK Broadband’s 3.4 GHz and 3.6 GHz spectrum

OFCOM Update 060619

Statement: Delivering the Broadband Universal Service

OFCOM Update 050619

Ofcom preparing to make more spectrum available for sharing

Ofcom is planning to make more spectrum available for shared use in the 8 GHz and 26 GHz bands, while continuing to take account of the needs of existing users in both bands.

Shared spectrum in the 8 GHz band

As part of our work with the Ministry of Defence (MOD) on the Public Sector Spectrum Release Programme, we have identified 168MHz of spectrum between 7.9 GHz and 8.4 GHz across a range of locations that could be made available for shared use.

Our proposed sharing arrangements will protect MOD users whilst making a significant amount of spectrum available to others. We believe this will be attractive to meet demand for fixed wireless links to support a range of services, including: broadcast infrastructure; backhaul for fixed and mobile networks and low-latency infrastructure for specialist applications.

We are aiming to make the spectrum available as quickly as possible and will provide guidance on how to apply for access to the band on a first come, first served basis and details on the licence terms in due course.

Shared spectrum in the 26 GHz band

We also intend to make 2.25 GHz of spectrum from 24.25 GHz to 26.5 GHz available. We are planning for this spectrum to support 5G indoor applications, sharing access with the existing fixed-wireless services and satellite earth stations that operate in the band.W

e will provide further details in our statement on Enabling Opportunities for Innovation, which we expect to publish this summer.

Changes to the 1.4GHz band

Ofcom also intends to make the 1492-1517 MHz band available for future wireless broadband services in order to comply with EU Decision 2018/661. We have written to existing licensees in the 1492-1517 MHz band to notify them of our proposal to clear the band by 31 December 2022. Licensees have until 17 June 2019 to respond to Ofcom’s notice should they wish to do so.

 

Ofcom’s Communications Monthly Update: June 2019
This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

Office of the Telecommunications Adjudicator update
The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for May 2019. At the end of May 2019, the number of unbundled lines stands at 10.06 million. There are 4.26 million WLR lines, and the number of telephone numbers using CPS is 1.71 million.

Television broadcast licensing update
Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.

Radio licensing monthly update
Information about Ofcom’s broadcast radio licensing activity, with regard to both the commercial and community radio sectors.

Connected Nations Spring update – data tables
Data tables on the availability of broadband and mobile services across the UK and its nations, as of January 2019. These follow the recent publication of the Connected Nations spring update.

Final directions applying Code powers to Broadway Partners Ltd, Ontix Ltd, Ranston Farm Partnership and Zzoomm plc
Ofcom has confirmed that, pursuant to the electronic communications code and following consultation, Code powers have now been granted to Broadway Partners Ltd, Ontix Ltd, Ranston Farm Partnership and Zzoomm plc.

News consumption – data tables
These raw data tables contain results from our regular survey on news consumption across television, radio, print and online.

Update for fixed-link licensees in the 1.4 GHz band
Ofcom has written to existing wireless telegraphy licensees in the 1492-1517 MHz band to notify them of Ofcom’s proposal to clear the band by 31 December 2022. Licensees have until 17 June 2019 to respond to Ofcom’s notice with any representations.

Consumer issues survey: experience of nuisance calls
This is the second publication in 2019 of our regular survey of consumers’ experience of nuisance calls.

OFCOM Update 310519

Britain’s biggest broadband and phone firms to put fairness first

OFCOM Update 290519

People’s online experiences revealed

OFCOM Update 240519

Draft statement: Promoting competition and investment in fibre networks – review of the physical infrastructure and business connectivity markets

OFCOM Update 210519

Ofcom makes certain statutory instruments to prepare for spectrum auction

Ofcom has today made three statutory instruments in preparation of the award of spectrum in the 700 MHz and 3.6-3.8 GHz bands.

In December, we published proposals to auction airwaves in these two bands in 2020. This included proposed coverage obligations that would mean up to two winning bidders would each have to provide good outdoor mobile coverage to at least 90% of the UK’s landmass within four years of the award.

In addition, the winning bidders would have to reach at least 140,000 properties that do not yet have good outdoor coverage, and deploy at least 500 new transmitter sites.

As part of our preparations for the auction, we have made the following statutory instruments, following consultation earlier this year:

  • The Wireless Telegraphy (Spectrum Trading) (Amendment) Regulations 2019;
  • The Wireless Telegraphy (Mobile Spectrum Trading) (Amendment) Regulations 2019; and
  • The Wireless Telegraphy (Register) (Amendment) Regulations 2019.

We currently plan to make the Wireless Telegraphy (Limitation of Number of Licences) Order 2019 as soon as the regulations setting out the rules for the auction of the 700 MHz band and the 3.6-3.8 GHz band have been made.

We expect to publish our final decision on the proposals for the auction, including coverage obligations, later this summer.
OFCOM Update 160519

The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to the closure of an enforcement programme:

Enforcement programme into Internet Service Providers traffic management practices

Ofcom has also published a statement on its approach to assessing internet service providers’ compliance with net neutrality rules. This contains frameworks for assessing zero-rated offers and traffic management measures against the Open Internet Access Regulation.

OFCOM Update 150519

Statement: Helping consumers get better deals – end-of-contract notifications and annual best tariff information

OFCOM Update 080519

UK home broadband performance, measurement period November 2018

Ofcom’s Communications Monthly Update: April 2019

Office of the Telecommunications Adjudicator update

Technology tracker data tables

Final directions applying Code powers to Full Fibre Ltd and Lightning Fibre Ltd

Promoting investment and competition in fibre networks: approach to geographic markets

Q4 2018 telecoms data update

OFCOM Update 020519

Connected Nations update: Spring 2019

OFCOM Update 300419

Best and worst telecoms customer service revealed

OFCOM Update 180419

Consultation: Notice of proposal to vary 3.4 GHz radio spectrum licences

OFCOM Update 180419

Proposal to apply Code powers to Broadway Partners Limited and Zzoomm PLC

OFCOM Update 120419

Consultation: Proposal to apply Code powers to Lothian Broadband Networks Limited

OFCOM Update 110419

Investigation into O2’s compliance with a statutory information request

OFCOM Update 110419

The future of fixed telephone services

OFCOM Update 050419

Proposal to apply Code powers to Ontix Limited and Ranston Farm Partnership

OFCOM Update 040419

Investigation into BT’s conduct during the tender of the NIPSSN contract

OFCOM Update 030419

Investigation into Lycamobile’s compliance with the mobile roaming regulations

OFCOM Update 010419

New price cap on 118 numbers

OFCOM Update 310319

Money back for broadband and landline customers when things go wrong

OFCOM Update 290319

Promoting competition and investment in fibre networks

OFCOM Update 220319

Proposal to apply Code powers to Lightning Fibre Limited and IX Wireless Limited

OFCOM Update 200319

Statement: BT regulatory financial reporting

OFCOM Update 150319

Consultation: Proposal to apply Code powers to Full Fibre Limited

OFCOM Update 150319

Investigation into communication providers’ compliance with BCMR 2019 information requests

OFCOM Update 140319

Statement: Satellite filings cost recovery

OFCOM Update 080319

Investigation into Lycamobile’s compliance with the mobile roaming regulations

OFCOM Update 080319

Enforcement programme into compliance with obligations relating to emergency call access and resilience

OFCOM Update 080319

Tackling nuisance calls and messages

OFCOM Update 280219

Guide to the Broadband Speeds Codes of Practice

OFCOM Update 260219

Monitoring of compliance with the new governance arrangements relating to Openreach

OFCOM Update 220219

Investigation into Telefónica UK Limited’s compliance with section 105A(4) of the Communications Act 2003

OFCOM Update 220219

The future of fixed telephone services

OFCOM Update 210219

Consultation: Notice of proposal to make the Wireless Telegraphy (Automotive Short Range Radar) (Exemption) Regulations 2019

OFCOM Update 190219

Investigation into communication providers’ compliance with BCMR 2019 information requests

OFCOM Update 150219

Consultation: Proposal to apply Code Powers to NATS (En Route) PLC

OFCOM Update 130219

Investigation into Cloud M’s provision of number portability

OFCOM Update 120219

Consultation: Proposed Changes to the General Conditions and Numbering Plan

OFCOM Update 060219

Statement: Regulatory Financial Reporting – new regulatory financial reporting directions for KCOM

OFCOM Update 050219

Investigation into O2’s compliance with a statutory information request

OFCOM Update 050219

Enforcement programme into Internet Service Providers traffic management practices

OFCOM Update 040219

Statement: PMSE clearing the 700 MHz band

OFCOM Update 010219

Investigation into Vonage’s compliance with obligations relating to emergency call access, network security and network availability

OFCOM Update 010219

Consultation: Proposal to apply Code Powers to toob Limited

OFCOM Update 010219

Supporting the expanding role of wireless innovation in UK industry: a discussion paper

OFCOM Update 310119

Investigation into EE’s compliance with Section 135 and 136 information requests

OFCOM Update 310119

Investigation into Vodafone’s compliance with Section 135 and 136 information requests

OFCOM Update 310119

Consultation: Award of the 700 MHz and 3.6-3.8 GHz spectrum bands

OFCOM Update 300119

Telecoms and pay-TV complaints data

OFCOM Update 220119

Investigation into Onestream’s compliance with mis-selling and slamming rules

OFCOM Update 150119

Enforcement programme into early termination charges

OFCOM Update 140119

Ofcom has appointed Phil Flanagan to its Advisory Committee for Northern Ireland.

OFCOM Update 140119

Outcomes for consumers in vulnerable circumstances across the markets we regulate.

OFCOM Update 050119

Ringing the changes: do phone numbers still matter?