OFCOM Updates

Ofcom issue updates which when received will be displayed on this page. For up to date details see: Ofcom web site

OFCOM Update 131219

Ofcom Competition and Consumer Enforcement Bulletin

The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to the following case:

Investigation into Telefonica UK Limited’s (O2’s) compliance with section 135 information requests

OFCOM Update 051219

Ofcom’s Communications Monthly Update: December 2019

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

Information for postal operators on European cross-border parcel delivery regulation
Ahead of the 31 January 2020 deadline, we are reminding parcel operators that some of them will need to provide certain data to us by this date, under European regulations on cross-border parcel delivery services. For more information operators should contact crossborderparcel@ofcom.org.uk.

 

OFCOM Update 051219

Ofcom fines Onestream £35,000 for ‘slamming’

Ofcom has fined communications provider Onestream £35,000 after an investigation found the company took over the telephone services of more than a hundred people without their permission.

This practice – known as ‘slamming’ – is a particularly aggressive form of mis-selling. It involves customers being switched from one company to another without their consent or knowledge.

Our investigation found that three quarters of people slammed by Onestream were elderly or vulnerable. We also discovered that, in many cases, even when customers cancelled Onestream’s order to take over their landline telephone service, the company made repeated attempts to transfer them across regardless.

Ofcom has therefore imposed a penalty of £35,000 on Onestream, which has admitted its failings and agreed to settle the case. Ofcom has also required Onestream to release affected customers from their contracts without charge, and refund those who had already switched away and paid early termination fees.

Onestream has also written to all customers who switched to it as a result of a telesales call, to inform them of their right to exit their contract without penalty, at any time, regardless of whether they were the subject of this investigation.

The money raised from this fine, which must be paid to Ofcom within 20 working days, will be passed on to HM Treasury. More information on our ruling is available.

 

OFCOM Update 251119

Proposed changes to quality of service regulation of Openreach

To help broadband companies upgrade customers to faster broadband products more efficiently, Ofcom has today proposed changes to certain regulations requiring Openreach to install new broadband connections within a set timeframe.

Providers that use Openreach’s network want a more efficient and cost-effective way to upgrade their customers who are on slower copper broadband to higher-speed services. So Openreach has worked with providers to develop a new process for upgrades to be made in bulk batches at a street cabinet, reducing the cost per customer.

Under this process, Openreach would wait for a sufficient volume of upgrades from a provider at a given cabinet before making those upgrades.

Given the potential benefits to broadband customers of using this new bulk upgrade process, we are proposing to exempt these types of orders from certain rules which require them to be installed within a set timeframe.

Today’s consultation closes on 23 December. Subject to responses, we expect to finalise this change early in the new year.

OFCOM Update 221119

Open consultations

Ofcom is currently seeking views on the following topics:

Proposal to apply Code powers to Exascale Limited – closing date 2 December 2019

Proposal to apply Code powers to Telcom Infrastructure Limited – closing date 2 December 2019

Proposal to apply Code powers to VX Fiber Limited – closing date 2 December 2019

Notice of Ofcom’s proposals to amend the spectrum trading and register regulations – closing date 3 December 2019

Consultation on the Calling Line Identification guidelines – closing date 6 December 2019

Notice of Ofcom’s proposal to make regulations for the award of 700 MHz and 3.6-3.8 GHz spectrum – Proposals to make the auction regulations – closing date 9 December 2019

Award of the 700 MHz and 3.6-3.8 GHz spectrum bands – Revised proposals on auction design – closing date 9 December 2019

BBC Children’s news and first-run UK originated programmes – closing date 13 December 2019

Compensating providers delivering universal services – closing date 7 January 2020

We accept responses in most formats, including email and post. Full details of how to respond are available on the main page for each consultation.

 

 

OFCOM Update 211119

Ofcom’s Mansoor Hanif to step down

Ofcom has today announced that Mansoor Hanif has stepped down from his role as Chief Technology Officer.

Mansoor joined Ofcom in 2018 to oversee the work of the Technology Group.

Yih-Choung Teh, Group Director of Strategy and Research, will lead Ofcom’s Technology Group until a replacement is recruited.

Mansoor will take up a new role at NEOM, a new eco-friendly smart city in the Middle East, next year. We thank Mansoor for his contribution to Ofcom and wish him all the best for the future.

OFCOM Update 201119

Investigation into Met Technologies and Guaranteed Telecom’s compliance with slamming rules

OFCOM Update 191119

Latest telecoms and pay TV complaints revealed

Ofcom has today published the latest league tables on the complaints we receive about the UK’s major home phone, broadband, mobile and pay TV firms.

The quarterly report reveals the number of complaints made to Ofcom between April and June this year about firms in the home broadband, landline telephone, pay-monthly mobile and pay TV markets. We include all providers with a market share over 1.5%.

 

OFCOM Update 141119

Ofcom Competition and Consumer Enforcement Bulletin

OFCOM Update 071119

Technical clarification to Ofcom’s ‘calling line identification’ guidelines

Ofcom is today consulting on a technical clarification to its ‘calling line identification’ guidelines.

These guidelines are designed to help phone companies comply with our requirements that information carried with a call – and the numbers displayed to people receiving them – must be valid, dialable and uniquely identify the caller.

This information can help people to screen incoming calls from numbers they don’t recognise. It can also help regulators to trace those responsible for making nuisance calls.

More details on our proposed changes to the guidance are available. We are seeking views by 6 December 2019.

OFCOM Update 061119

Ofcom appoints Jonathan Oxley as interim Chief Executive

The Ofcom Board has today announced that Jonathan Oxley will become interim Chief Executive.

Jonathan is currently Group Director for Competition and Board member for Ofcom. He will step up as interim Chief Executive when Sharon White leaves at the end of November.

The process to appoint a permanent Chief Executive continues and the Ofcom Board expects to announce an appointment after the General Election.

Jonathan, who did not apply to become Chief Executive, will take on the full responsibilities of Chief Executive and become Ofcom’s Accountable Officer.

Lord Burns, Ofcom Chairman, said: “Jonathan is extremely well equipped to step up to provide important continuity for Ofcom and the sectors it regulates.”

Jonathan Oxley said: “I’m delighted the Board has asked me to become interim Chief Executive. I’m looking forward to delivering on our priorities for people and businesses.”

OFCOM Update 051119

Ofcom’s Communications Monthly Update: November 2019
This is a regular round-up of routine Ofcom publications over the last month.
This month’s update covers:
• Office of the Telecommunications Adjudicator update
• Television broadcast licensing update
 Radio licensing monthly update
 Statement from the Regulatory Policy Committee: Protecting access to emergency organisations when there is a power cut at customers’ premises
• Web update: 700 MHz clearance programme
• Research on consumer engagement in fixed broadband
• Final direction applying Code powers to Jurassic Fibre Ltd
 Updated list of firms signed up to the automatic compensation scheme
• Q2 2019 telecoms data update
 Switching tracker
Office of the Telecommunications Adjudicator update
The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for October 2019. At the end of October 2019, the number of unbundled lines stands at 9.984 million. There are 4.28 million WLR lines, and the number of telephone numbers using CPS is 1.90 million.
Television broadcast licensing update
Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences. This update also includes an invitation to a compliance workshop for licensees based in Wales.
Radio licensing monthly update
Information about Ofcom’s broadcast radio licensing activity with regard to both the commercial and community radio sectors. There is also an invitation to a compliance workshop for licensees based in Wales. This update includes detail about the short-term restricted service licence application window for the period of high demand in 2020.
Statement from the Regulatory Policy Committee: Protecting access to emergency organisations when there is a power cut at customers’ premises
We have published a report by the Regulatory Policy Committee on our assessment of the economic impact of our guidance to communications providers. The report assesses the provision of battery backup and other protection facilities to allow consumers to contact the emergency services in the event of a power cut to the home.
Web update: 700 MHz clearance programme
Details of the regional clearance work for the 700 MHz band for October 2019. The band, which is being cleared for future mobile use, is currently used by digital terrestrial television and for programme making and special events equipment.
Research on consumer engagement in fixed broadband
We have published consumer research on why some broadband customers remain ‘out of contract’. This was carried out as part of our review of pricing practices in fixed broadband.
Final direction applying Code powers to Jurassic Fibre Ltd
Ofcom has confirmed that, pursuant to the Electronic Communications Code and following consultation, Code powers have now been granted to Jurassic Fibre Ltd.
Updated list of firms signed up to the automatic compensation scheme
Hyperoptic has joined the automatic compensation scheme for delayed repairs, installations or missed engineer appointments. We have updated our website to reflect this.
Q2 2019 telecoms data update
This quarterly update highlights trends from the data Ofcom collects on the UK telecoms sector.
Switching tracker
This is data from a survey monitoring consumer supplier switching in the communications market.

OFCOM Update 051119

Ofcom makes new rules for mobile phone repeaters

Ofcom has today made changes to the technical requirements for using mobile phone repeaters in vehicles.

In 2018, we made regulations to allow the use of certain types of mobile repeaters, which help improve reception, without the need for a licence.

The new technical specifications allow for increases to the maximum system gain allowed for in-vehicle repeaters, and the use of a wider range of frequencies for in-vehicle repeaters. We have implemented these changes by amending the Wireless Telegraphy (Mobile Repeater) (Exemption) Regulations 2018. These measures are designed to help improve mobile reception, without giving rise to undue interference.

The Wireless Telegraphy (Mobile Repeater) (Exemption) (Amendment) Regulations 2019, which come into force on 27 January 2020 will update existing the UK Interface Requirements for in-vehicle repeaters by:

  • increasing the maximum gain limits from 21 dB to 36 dB in relevant frequency bands above 1 GHz;
  • increasing the maximum gain limits from 15 dB to 30 dB in relevant frequency bands below 1 GHz; and

including the 2.6 GHz Frequency-division duplex (FDD) band in the list of licence-exempt frequency bands.

 

OFCOM Update 051119

Funding regulations for universal service providers

Ofcom has today published proposed rules on how universal service providers, such as BT and KCOM, should claim back any unfair costs involved in providing a universal service. These rules would apply to the broadband universal service, but also to any other universal service obligations.

Last year, the UK Government introduced legislation for a broadband ‘universal service obligation’ (USO) – a safety net that will give eligible homes and businesses the right to request a decent connection. Ofcom is responsible for implementing the USO, including establishing an industry fund to compensate the universal service providers for any unfair costs they incur when delivering the scheme.

Today’s consultation closes on 7 January 2020, and we plan to publish a statement on funding regulations in spring 2020. People will be able to start requesting a USO connection from 20 March 2020 onwards.

 

OFCOM Update 041119

News consumption in the UK

Ofcom is proposing to make some changes to its 2019/2020 News Consumption Survey.
We intend to remove two questions from the international news section and four questions from the current affairs section. Further details on these changes are available.
To raise any concerns with our proposed approach please contact market.research@ofcom.org.uk by Thursday 7 November.

OFCOM Update 011119

Decision to conclude investigation into Telefónica UK Limited’s compliance with section 105A(4) of the Communications Act 2003
Ofcom is today concluding its investigation into Telefónica UK Limited’s compliance with section 105A(4) of the Communications Act 2003, following an O2 network outage.
The network of mobile operator O2 experienced an outage in December 2018 affecting all O2 customers. At times during this period, people were unable to access their mobile data, make calls or receive messages.
As reported at the time of the incident, the disruption to O2’s network was caused by an issue with software provided by Ericsson. A fault in this critical software, linked to the expiry of a ‘security certificate’, caused the software to fail and disrupted O2’s network.
We opened an investigation to examine whether O2 had taken all appropriate steps to protect, so far as possible, the availability of its network. After reviewing a substantial body of evidence gathered in our investigation, we did not find that O2 had contravened its obligations.
We have concluded that, in the specific circumstances of the case, O2 had taken all appropriate steps to protect the availability of its network; and it acted appropriately to restore it. We have therefore decided to close our investigation.
However, in light of this incident, and the specific lessons we have identified from it, we expect all providers to reflect on the steps they are taking to protect the availability of their network and services, particularly where reliance is placed on third party suppliers.
Additionally, as part of Ofcom’s Security and Resilience Assurance Scheme, we now specifically question providers on how they use and manage the expiry of security certificates within their systems, to help pinpoint any potential problems. We will be updating our guidance to reflect industry lessons identified in our engagement with providers.
Gaucho Rasmussen, Ofcom’s Director of Investigations and Enforcement: “Mobile outages on this scale can cause significant disruption for people. This incident was complex and unprecedented and we found that O2 could not have foreseen it happening. But we are setting out clear expectations for all providers to learn from this incident and to seek to avoid a similar problem in future.”

OFCOM Update 011119

Proposal to apply Code powers to Exascale Limited, Telcom Infrastructure Limited and VX Fiber Limited

Ofcom has today published consultations on applying the Electronic Communications Code to Exascale Limited, Telcom Infrastructure Limited and VX Fiber Limited under section 107(4) of the Communications Act 2003.

The Code is designed to facilitate the installation and maintenance of electronic communications networks, conferring rights which result in simplified planning procedures.

The consultations close on 2 December 2019.

OFCOM Update 311019

Radio Spectrum

Ofcom consults on regulations to support spectrum sharing
Ofcom is today proposing changes to the spectrum trading and register regulations.
In July we announced two new types of spectrum licences as part of our new spectrum sharing approach: the Local Access Licence and the Shared Access Licence.
Under the spectrum sharing framework, spectrum is available for local use by a range of organisations – such as small businesses or start-up firms. The sharing framework will help more organisations access the spectrum they need to support wireless services and innovation.
We are now consulting on amending the Wireless Telegraphy (Spectrum Trading) Regulations 2012 and the Wireless Telegraphy (Mobile Spectrum Trading) Regulations 2011, to allow for the trading and transfer of Local Access and Shared Access Licences. The trading arrangements proposed by Ofcom are similar to the current trading arrangements for holders of other spectrum licences.
We are also consulting on amending the Wireless Telegraphy (Register) Regulations 2012 to enable us to publish information about these licences.
The consultation closes at 5pm on 3 December 2019.

 

OFCOM Update 181019

Proposal to apply Code powers to Axione UK Limited, Cellnex UK Limited and Cellnex Connectivity Solutions Limited

Ofcom has today published consultations on applying the Electronic Communications Code to Axione UK Limited, Cellnex UK Limited and Cellnex Connectivity Solutions Limited under section 107(4) of the Communications Act 2003.

The Code is designed to facilitate the installation and maintenance of electronic communications networks, conferring rights which result in simplified planning procedures.

The consultations close on 18 November 2019.

 

OFCOM Update 101019

Ofcom Competition and Consumer Enforcement Bulletin

Investigation into Openreach’s compliance with an information request issued to BT

OFCOM Update 101019

Mobile Matters: new Ofcom research on how people use their mobile phones

Ofcom research on how people use their mobile phone sheds new light on people’s experiences of making calls and getting online on the move.

Ofcom’s Mobile Matters report analyses how around 150,000 people used their Android phone between 1 January and 31 March 2019 – helping Ofcom to understand mobile users’ changing needs.

The research compared how long people in 10 major UK cities spend on conversations from their mobile. Liverpudlians came top, spending almost seven minutes on the average call – more than 40% longer than Londoners, who came second; and twice as long as people in Bradford, who had the shortest conversations.

Other findings show that a quarter of people made less than five mobile calls a month, with 6% of people not making any standard mobile calls at all.

The research highlights that people spend most of their time online connected to Wi-Fi (69%), rather than using 3G or 4G. This helps explain why more than half of us (60%) use less than 1 gigabit (GB) of mobile data a month, and only one in 10 (10%) use 5GB or more.

Ofcom has today published a published a new online guide offering help and advice for people who struggle for mobile reception at home.

A news release and interactive version of the report are available.

OFCOM Update 081019

Ofcom Competition and Consumer Enforcement Bulletin

The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to the following case:

Investigation into BT’s compliance with BCMR price regulation

 

OFCOM Update 011019

Ofcom’s Communications Monthly Update: October 2019
This is a regular round-up of routine Ofcom publications over the last month.
This month’s update covers:
• Office of the Telecommunications Adjudicator update
• Television broadcast licensing update
• Radio licensing monthly update
• Post volumes and revenues
• Research: UK home broadband performance
• Consumer issues survey: experience of nuisance calls
• Final direction applying Code powers to Swish Fibre Ltd
Office of the Telecommunications Adjudicator update
The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for September 2019. At the end of September 2019, the number of unbundled lines stands at 9.987 million. There are 4.28 million WLR lines, and the number of telephone numbers using CPS is 1.75 million.

Television broadcast licensing update
Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences. This update also includes an invitation to a compliance workshop for licensees based in Wales.

Radio licensing monthly update
Information about Ofcom’s broadcast radio licensing activity with regard to both the commercial and community radio sectors and an invitation to a compliance workshop for licensees based in Wales. This update also includes detail about the short-term restricted service licence application window for the period of high demand in 2020.
Post volumes and revenues
Data showing total revenues and volumes for the UK addressed letter market.
Research: UK home broadband performance
Data showing fixed broadband speeds, collected from a sample of consumers who have had speed monitoring equipment installed in their homes.
Consumer issues survey: experience of nuisance calls
Data showing information on consumers’ experience of nuisance calls.
Final direction applying Code powers to Swish Fibre Ltd
Ofcom has confirmed that, pursuant to the Electronic Communications Code and following consultation, Code powers have now been granted to Swish Fibre Ltd.

 

OFCOM Update 300919

Ofcom Competition and Consumer Enforcement Bulletin

Enforcement programme into complaints handling

OFCOM Update 270919

Proposal to apply Code powers to Internetty Ltd, Netomnia Limited, Railsite Telecom Limited and Vorboss Limited

Ofcom has today published consultations on applying the Electronic Communications Code to Internetty Ltd, Netomnia Limited, Railsite Telecom Limited and Vorboss Limited under section 107(4) of the Communications Act 2003.

The Code is designed to facilitate the installation and maintenance of electronic communications networks, conferring rights which result in simplified planning procedures.

The consultations close on 28 October 2019.

OFCOM Update 240919

Ofcom Competition and Consumer Enforcement Bulletin

Investigation into BT’s (including EE’s) (“BT”) compliance with its regulatory obligations under section 105A(4) of the Communications Act 2003 and General Conditions A3.2(b), A3.5 and A3.6

 

OFCOM Update 230919

Proposal to apply Code powers to Jurassic Fibre Limited

Ofcom has today published a consultation on applying the Electronic Communications Code to Jurassic Fibre Limited under section 107(4) of the Communications Act 2003.

The Code is designed to facilitate the installation and maintenance of electronic communications networks, conferring rights which result in simplified planning procedures.

The consultation closes on 21 October 2019.

 OFCOM Update 230919

Ofcom Competition and Consumer Enforcement Bulletin

Enforcement programme into early termination charges

OFCOM Update 170919

Ofcom Competition and Consumer Enforcement Bulletin

OFCOM Update 170919

Full-fibre reaches 2.5m premises

Connected Nations update: Summer 2019

 

OFCOM Update 170919

Ofcom public interest test report to Government published

Ofcom’s public interest test report to the Government, on the completed acquisitions by International Media Company of shares in Lebedev Holdings Limited and by Scalable Inc of shares in Independent Digital News and Media Limited, has been published.

On 27 June 2019, the Secretary of State issued a Public Interest Intervention Notice, requiring Ofcom to report on the effects of the transactions on the need for (a) accurate presentation of news; and (b) free expression of opinion, in newspapers.

Our report advises that a reference to the CMA is not warranted on either of these grounds.

The Government has today published Ofcom’s report, alongside a further statement.

 

OFCOM Update 030919

Ofcom’s Communications Monthly Update: September 2019

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

  • Office of the Telecommunications Adjudicator update
  • Television broadcast licensing update
  • Radio licensing monthly update
  • Final direction applying Code powers to My Fibre Limited
  • Children’s and parents’ media literacy tables: 25 April to 11 July 2019
  • Residential and business postal trackers Q3 2018 to Q2 2019Final direction applying Code powers to My Fibre Limited
    Ofcom has confirmed that, pursuant to the Electronic Communications Code and following consultation, Code powers have now been granted to My Fibre Limited.
  • Children’s and parents’ media literacy tables: 25 April to 11 July 2019
    Data tables showing children and parents’ access, use and understanding of internet, television, mobile and other platforms.
  • Office of the Telecommunications Adjudicator update
    The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for August 2019. At the end of August 2019, the number of unbundled lines stands at 9.99 million. There are 4.26 million WLR lines and the number of telephone numbers using CPS is 1.72 million.Television broadcast licensing update
    Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.Radio licensing monthly update
    Information about Ofcom’s broadcast radio licensing activity, with regard to both the commercial and community radio sectors.

Residential and business postal trackers Q3 2018 to Q2 2019
Datasets of postal tracking surveys conducted in Q3 2018 to Q2 2019, providing data on residential and SME consumers’ use of post and attitudes to postal services.

 

OFCOM Update 0300819
Proposal to apply Code powers to F & W Networks Ltd and Fibrenation Limited

Ofcom has today published consultations on applying the Electronic Communications Code to F & W Networks Ltd and Fibrenation Limited under section 107(4) of the Communications Act 2003.

The Code is designed to facilitate the installation and maintenance of electronic communications networks, conferring rights which result in simplified planning procedures.

The consultations close on 30 September 2019.

OFCOM Update 0300819

Ofcom to release new ‘(020) 4’ phone numbers

OFCOM Update 150819

Investigation into BT Group’s compliance with an information request (administrative charges)

OFCOM Update 090819

Consultation: Proposal to apply Code powers to Swish Fibre Limited

OFCOM Update 060819

Ofcom’s Communications Monthly Update: August 2019

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

  • Office of the Telecommunications Adjudicator update
  • Television broadcast licensing update
  • Radio licensing monthly update
  • Website update: 700 Mhz
  • UK home broadband performance data
  • Q1 2019 telecoms data update
  • Final directions applying Code powers to Persimmon Homes Ltd and InTechnology Smart Cities Ltd
  • Consent for KCOM to defer its 2018/19 Regulatory Financial Statement
  • UK radiowave propogation measurement data for frequencies below 6 GHz

Office of the Telecommunications Adjudicator update
The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for July 2019. At the end of July 2019, the number of unbundled lines stands at 10.02 million. There are 4.26 million WLR lines and the number of telephone numbers using CPS is 1.72 million.

Television broadcast licensing update
Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.

Radio licensing monthly update
Information about Ofcom’s broadcast radio licensing activity, with regard to both the commercial and community radio sectors.

Website update: 700 MHz
Details of the regional clearance work for the 700 MHz band, through to September 2019. The band, which is being cleared for future mobile use, is currently used by digital terrestrial television and for programme making and special events equipment.

UK home broadband performance data
Quarterly dataset on actual broadband speeds, as received by a sample of consumers who have had speed monitoring equipment installed in their homes.

Q1 2019 telecoms data update
This quarterly update highlights trends from the data Ofcom collects on the UK telecoms sector.

Final directions applying Code powers to Persimmon Homes Ltd and InTechnology Smart Cities Ltd
Ofcom has confirmed that, pursuant to the Electronic Communications Code and following consultation, Code powers have now been granted to Persimmon Homes Ltd and InTechnology Smart Cities Ltd (formerly InTechnology Wi-Fi Ltd).

Consent for KCOM to defer its 2018/19 Regulatory Financial Statement
We consented to KCOM’s 2018/19 RFS being published and delivered to Ofcom by 30 September 2019, instead of 31 July 2019, due to the proposed acquisition of KCOM by MEIF6 Fibre Ltd.

Research: UK radiowave propogation measurement data for frequencies below 6GHz
Ofcom has released radiowave propagation measurement data for frequencies below 6 GHz.  We are making this data available so that academia and industry can benefit from the data in analysis of their own propagation models.

OFCOM Update 300719

Research on nuisance landline telephone calls

Ofcom has today published regular research into the proportion of nuisance calls people receive on their landline telephones.
We conduct a study every two years where we ask participants to diarise every nuisance call they receive to their home landline across a four-week period.
The average number of nuisance calls that people received during the four weeks has fallen from a high of 9.7 calls in 2015 to 7.4 calls in 2019 – the lowest since tracking began.
The report also shows that Ofcom rules, introduced last year, are having a positive effect. These rules require that all telephone numbers displayed to people receiving calls must be valid and allow the person to call it back.
The proportion of nuisance calls for which the caller’s phone number was available increased substantially in 2019; almost two thirds of calls (64%) had identifiable numbers – up from 47% in 2017.

The full data is available.

OFCOM Update 300719

Investigation into giffgaff about its compliance with metering and billing requirements

OFCOM Update 250719

Statement: Enabling wireless innovation through local licensing

OFCOM Update 240719

Consultation: Promoting competition and investment in fibre networks – Measures to support Openreach’s trial in Salisbury – migrating customers to full fibre and withdrawing copper services

OFCOM Update 240719

News consumption in the UK

OFCOM Update 230719

Telecoms and pay-TV complaints data

OFCOM Update 220719

New measures to increase fairness for mobile customers

OFCOM Update 180719

Investigation into BT’s compliance with BCMR price regulation

OFCOM Update 180719

Making Sense of Media Advisory Panel

OFCOM Update 120719

Statement: BT regulatory financial reporting

OFCOM Update 120719

Consultation: Notice of proposal to make the Wireless Telegraphy (Mobile Repeater) (Exemption) (Amendment) Regulatons 2019

OFCOM Update 110719

Consultation: Proposal to apply Code powers to My Fibre Limited

OFCOM Update 100719

Investigation into giffgaff about its compliance with metering and billing requirements

OFCOM Update 100719

Investigation into Telefonica UK Limited (O2) about its compliance with metering and billing requirements

OFCOM Update 100719

Monitoring compliance with the net neutrality rules

OFCOM Update 040719

Communications Market Reports

OFCOM Update 040719

A new future for public service broadcasting

Ofcom has today announced a range of measures to ensure that public service broadcasters (PSBs) continue to deliver high-quality content for UK viewers and listeners.

Public service broadcasting is at a crucial juncture, as broadcasters face unprecedented competition from global on-demand and internet services such as Netflix, Amazon Prime Video and YouTube.

So Ofcom is setting out a package of measures, including recommendations to Government, to support PSB now and in the years ahead. Today we are:

  • Updating rules that ensure traditional PSB TV channels are prominent and easy to find within programme guides;
  • Making recommendations to Government for new legislation to help ensure PSB programmes and players are also clearly visible on internet-connected devices, such as smart TVs, set-top boxes and streaming sticks;
  • Endorsing a range of commitments by ITV, Channel 4 and Channel 5 to increase their focus on high-quality children’s programmes; and
  • Launching Small Screen: Big Debate – a national forum to discuss the future of public service broadcasting on TV and online. This will call for Parliament, regulators, broadcasters and viewers to be involved in developing a new framework for public service media in future.
OFCOM Update 030719

Monitoring of compliance with the new governance arrangements relating to Openreach

OFCOM Update 020719

Ofcom’s Communications Monthly Update: July 2019

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

  • Office of the Telecommunications Adjudicator update
  • Television broadcast licensing update
  • Radio licensing monthly update
  • Final direction applying Code powers to Lothian Broadband Networks Limited
  • Research: BBC Performance Tracker Year 2 (2018-19)
  • Switching experience tracker data

Office of the Telecommunications Adjudicator update
The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for June 2019. At the end of June 2019, the number of unbundled lines stands at 10.04 million. There are 4.27 million WLR lines and the number of telephone numbers using CPS is 1.72 million.

Television broadcast licensing update
Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.

Radio licensing monthly update
Information about Ofcom’s broadcast radio licensing activity, with regard to both the commercial and community radio sectors.

Final direction applying Code powers to Lothian Broadband Networks Limited
Ofcom has confirmed that, pursuant to the electronic communications code and following consultation, Code powers have now been granted to Lothian Broadband Networks Limited.

Research: BBC Performance Tracker year 2 (2018-19)
Data tables tracking audience opinions on the BBC’s performance against delivery of its four public purposes. We will report on these findings in our second annual report on the BBC, to be published in the autumn.

Switching experience tracker data
Data collected from research with UK adults about switching between service provider in the communications market.

 

 

OFCOM Update 010719

Easier mobile switching from today

Mobile customers can leave their network by sending a simple, free text message, under new Ofcom rules from today.

At the moment, people wanting to switch mobile operator and keep their phone number usually have to call their current provider to request a ‘porting authorisation code’ (PAC). But many find themselves frustrated by unwanted attempts to persuade them to stay.

Ofcom’s new ‘text-to-switch’ process makes it quicker and easier for people to leave their mobile company, by giving customers control over how much contact they have with their existing provider.

Also from today, Ofcom has banned mobile providers from charging for notice periods running after the switch date. This will save UK mobile customers a combined £10m each year.

A news release is available with details on how the new switching process works.

OFCOM Update 280619

Statement: Promoting competition and investment in fibre networks – review of the physical infrastructure and business connectivity markets

OFCOM Update 270619

Proposal to apply Code powers to InTechnology Wi-Fi Limited and Michael Aubrey Partnership Limited

Ofcom has today published consultations on applying the Electronic Communications Code to InTechnology Wi-Fi Limited and Michael Aubrey Partnership Limited under section 107(4) of the Communications Act 2003.

The Code is designed to facilitate the installation and maintenance of electronic communications networks, conferring rights which result in simplified planning procedures.

The consultations close on 26 July 2019.

Ofcom appoints three new members and a new Chair to the Advisory Committee for England

Ofcom has today announced the appointment of Paula Carter, Aaqil Ahmed, and Matthew Littleford to the Advisory Committee for England. Paula has also been appointed as Chair of the Committee.

A news release is available.

OFCOM Update 250619

Statement: Notice of proposal to vary 3.4 GHz radio spectrum licences

OFCOM Update 210619

Consultation: Promoting competition and investment in fibre networks – Initial consultation on the approach to modelling the costs of a fibre network

OFCOM Update 170619

Discussion paper: Making communications markets work well for customers – a framework for assessing fairness

OFCOM Update 140619

Consultation: Proposal to apply Code powers to Persimmon Homes Limited

OFCOM Update 120619

The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to the opening of two new cases:

Investigation into EE’s compliance with the 118 price cap

Investigation into BT’s compliance with an information request

OFCOM Update 110619

New proposals to help defragment the 3.4-3.8 GHz band

OFCOM Update 070619

Competition Act investigation regarding the provision of equipment and related services in the electronic communication sector

OFCOM Update 070619

Statement: Annual Licence Fees for UK Broadband’s 3.4 GHz and 3.6 GHz spectrum

OFCOM Update 060619

Statement: Delivering the Broadband Universal Service

OFCOM Update 050619

Ofcom preparing to make more spectrum available for sharing

Ofcom is planning to make more spectrum available for shared use in the 8 GHz and 26 GHz bands, while continuing to take account of the needs of existing users in both bands.

Shared spectrum in the 8 GHz band

As part of our work with the Ministry of Defence (MOD) on the Public Sector Spectrum Release Programme, we have identified 168MHz of spectrum between 7.9 GHz and 8.4 GHz across a range of locations that could be made available for shared use.

Our proposed sharing arrangements will protect MOD users whilst making a significant amount of spectrum available to others. We believe this will be attractive to meet demand for fixed wireless links to support a range of services, including: broadcast infrastructure; backhaul for fixed and mobile networks and low-latency infrastructure for specialist applications.

We are aiming to make the spectrum available as quickly as possible and will provide guidance on how to apply for access to the band on a first come, first served basis and details on the licence terms in due course.

Shared spectrum in the 26 GHz band

We also intend to make 2.25 GHz of spectrum from 24.25 GHz to 26.5 GHz available. We are planning for this spectrum to support 5G indoor applications, sharing access with the existing fixed-wireless services and satellite earth stations that operate in the band.W

e will provide further details in our statement on Enabling Opportunities for Innovation, which we expect to publish this summer.

Changes to the 1.4GHz band

Ofcom also intends to make the 1492-1517 MHz band available for future wireless broadband services in order to comply with EU Decision 2018/661. We have written to existing licensees in the 1492-1517 MHz band to notify them of our proposal to clear the band by 31 December 2022. Licensees have until 17 June 2019 to respond to Ofcom’s notice should they wish to do so.

 

Ofcom’s Communications Monthly Update: June 2019
This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

Office of the Telecommunications Adjudicator update
The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for May 2019. At the end of May 2019, the number of unbundled lines stands at 10.06 million. There are 4.26 million WLR lines, and the number of telephone numbers using CPS is 1.71 million.

Television broadcast licensing update
Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.

Radio licensing monthly update
Information about Ofcom’s broadcast radio licensing activity, with regard to both the commercial and community radio sectors.

Connected Nations Spring update – data tables
Data tables on the availability of broadband and mobile services across the UK and its nations, as of January 2019. These follow the recent publication of the Connected Nations spring update.

Final directions applying Code powers to Broadway Partners Ltd, Ontix Ltd, Ranston Farm Partnership and Zzoomm plc
Ofcom has confirmed that, pursuant to the electronic communications code and following consultation, Code powers have now been granted to Broadway Partners Ltd, Ontix Ltd, Ranston Farm Partnership and Zzoomm plc.

News consumption – data tables
These raw data tables contain results from our regular survey on news consumption across television, radio, print and online.

Update for fixed-link licensees in the 1.4 GHz band
Ofcom has written to existing wireless telegraphy licensees in the 1492-1517 MHz band to notify them of Ofcom’s proposal to clear the band by 31 December 2022. Licensees have until 17 June 2019 to respond to Ofcom’s notice with any representations.

Consumer issues survey: experience of nuisance calls
This is the second publication in 2019 of our regular survey of consumers’ experience of nuisance calls.

OFCOM Update 310519

Britain’s biggest broadband and phone firms to put fairness first

OFCOM Update 290519

People’s online experiences revealed

OFCOM Update 240519

Draft statement: Promoting competition and investment in fibre networks – review of the physical infrastructure and business connectivity markets

OFCOM Update 210519

Ofcom makes certain statutory instruments to prepare for spectrum auction

Ofcom has today made three statutory instruments in preparation of the award of spectrum in the 700 MHz and 3.6-3.8 GHz bands.

In December, we published proposals to auction airwaves in these two bands in 2020. This included proposed coverage obligations that would mean up to two winning bidders would each have to provide good outdoor mobile coverage to at least 90% of the UK’s landmass within four years of the award.

In addition, the winning bidders would have to reach at least 140,000 properties that do not yet have good outdoor coverage, and deploy at least 500 new transmitter sites.

As part of our preparations for the auction, we have made the following statutory instruments, following consultation earlier this year:

  • The Wireless Telegraphy (Spectrum Trading) (Amendment) Regulations 2019;
  • The Wireless Telegraphy (Mobile Spectrum Trading) (Amendment) Regulations 2019; and
  • The Wireless Telegraphy (Register) (Amendment) Regulations 2019.

We currently plan to make the Wireless Telegraphy (Limitation of Number of Licences) Order 2019 as soon as the regulations setting out the rules for the auction of the 700 MHz band and the 3.6-3.8 GHz band have been made.

We expect to publish our final decision on the proposals for the auction, including coverage obligations, later this summer.
OFCOM Update 160519

The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to the closure of an enforcement programme:

Enforcement programme into Internet Service Providers traffic management practices

Ofcom has also published a statement on its approach to assessing internet service providers’ compliance with net neutrality rules. This contains frameworks for assessing zero-rated offers and traffic management measures against the Open Internet Access Regulation.

OFCOM Update 150519

Statement: Helping consumers get better deals – end-of-contract notifications and annual best tariff information

OFCOM Update 080519

UK home broadband performance, measurement period November 2018

Ofcom’s Communications Monthly Update: April 2019

Office of the Telecommunications Adjudicator update

Technology tracker data tables

Final directions applying Code powers to Full Fibre Ltd and Lightning Fibre Ltd

Promoting investment and competition in fibre networks: approach to geographic markets

Q4 2018 telecoms data update

OFCOM Update 020519

Connected Nations update: Spring 2019

OFCOM Update 300419

Best and worst telecoms customer service revealed

OFCOM Update 180419

Consultation: Notice of proposal to vary 3.4 GHz radio spectrum licences

OFCOM Update 180419

Proposal to apply Code powers to Broadway Partners Limited and Zzoomm PLC

OFCOM Update 120419

Consultation: Proposal to apply Code powers to Lothian Broadband Networks Limited

OFCOM Update 110419

Investigation into O2’s compliance with a statutory information request

OFCOM Update 110419

The future of fixed telephone services

OFCOM Update 050419

Proposal to apply Code powers to Ontix Limited and Ranston Farm Partnership

OFCOM Update 040419

Investigation into BT’s conduct during the tender of the NIPSSN contract

OFCOM Update 030419

Investigation into Lycamobile’s compliance with the mobile roaming regulations

OFCOM Update 010419

New price cap on 118 numbers

OFCOM Update 310319

Money back for broadband and landline customers when things go wrong

OFCOM Update 290319

Promoting competition and investment in fibre networks

OFCOM Update 220319

Proposal to apply Code powers to Lightning Fibre Limited and IX Wireless Limited

OFCOM Update 200319

Statement: BT regulatory financial reporting

OFCOM Update 150319

Consultation: Proposal to apply Code powers to Full Fibre Limited

OFCOM Update 150319

Investigation into communication providers’ compliance with BCMR 2019 information requests

OFCOM Update 140319

Statement: Satellite filings cost recovery

OFCOM Update 080319

Investigation into Lycamobile’s compliance with the mobile roaming regulations

OFCOM Update 080319

Enforcement programme into compliance with obligations relating to emergency call access and resilience

OFCOM Update 080319

Tackling nuisance calls and messages

OFCOM Update 280219

Guide to the Broadband Speeds Codes of Practice

OFCOM Update 260219

Monitoring of compliance with the new governance arrangements relating to Openreach

OFCOM Update 220219

Investigation into Telefónica UK Limited’s compliance with section 105A(4) of the Communications Act 2003

OFCOM Update 220219

The future of fixed telephone services

OFCOM Update 210219

Consultation: Notice of proposal to make the Wireless Telegraphy (Automotive Short Range Radar) (Exemption) Regulations 2019

OFCOM Update 190219

Investigation into communication providers’ compliance with BCMR 2019 information requests

OFCOM Update 150219

Consultation: Proposal to apply Code Powers to NATS (En Route) PLC

OFCOM Update 130219

Investigation into Cloud M’s provision of number portability

OFCOM Update 120219

Consultation: Proposed Changes to the General Conditions and Numbering Plan

OFCOM Update 060219

Statement: Regulatory Financial Reporting – new regulatory financial reporting directions for KCOM

OFCOM Update 050219

Investigation into O2’s compliance with a statutory information request

OFCOM Update 050219

Enforcement programme into Internet Service Providers traffic management practices

OFCOM Update 040219

Statement: PMSE clearing the 700 MHz band

OFCOM Update 010219

Investigation into Vonage’s compliance with obligations relating to emergency call access, network security and network availability

OFCOM Update 010219

Consultation: Proposal to apply Code Powers to toob Limited

OFCOM Update 010219

Supporting the expanding role of wireless innovation in UK industry: a discussion paper

OFCOM Update 310119

Investigation into EE’s compliance with Section 135 and 136 information requests

OFCOM Update 310119

Investigation into Vodafone’s compliance with Section 135 and 136 information requests

OFCOM Update 310119

Consultation: Award of the 700 MHz and 3.6-3.8 GHz spectrum bands

OFCOM Update 300119

Telecoms and pay-TV complaints data

OFCOM Update 220119

Investigation into Onestream’s compliance with mis-selling and slamming rules

OFCOM Update 150119

Enforcement programme into early termination charges

OFCOM Update 140119

Ofcom has appointed Phil Flanagan to its Advisory Committee for Northern Ireland.

OFCOM Update 140119

Outcomes for consumers in vulnerable circumstances across the markets we regulate.

OFCOM Update 050119

Ringing the changes: do phone numbers still matter?