OFCOM Updates

Ofcom issue updates which when received will be displayed on this page. For up to date details see: Ofcom web site

OFCOM Update 150819

Investigation into BT Group’s compliance with an information request (administrative charges)

OFCOM Update 090819

Consultation: Proposal to apply Code powers to Swish Fibre Limited

OFCOM Update 060819

Ofcom’s Communications Monthly Update: August 2019

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

  • Office of the Telecommunications Adjudicator update
  • Television broadcast licensing update
  • Radio licensing monthly update
  • Website update: 700 Mhz
  • UK home broadband performance data
  • Q1 2019 telecoms data update
  • Final directions applying Code powers to Persimmon Homes Ltd and InTechnology Smart Cities Ltd
  • Consent for KCOM to defer its 2018/19 Regulatory Financial Statement
  • UK radiowave propogation measurement data for frequencies below 6 GHz

Office of the Telecommunications Adjudicator update
The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for July 2019. At the end of July 2019, the number of unbundled lines stands at 10.02 million. There are 4.26 million WLR lines and the number of telephone numbers using CPS is 1.72 million.

Television broadcast licensing update
Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.

Radio licensing monthly update
Information about Ofcom’s broadcast radio licensing activity, with regard to both the commercial and community radio sectors.

Website update: 700 MHz
Details of the regional clearance work for the 700 MHz band, through to September 2019. The band, which is being cleared for future mobile use, is currently used by digital terrestrial television and for programme making and special events equipment.

UK home broadband performance data
Quarterly dataset on actual broadband speeds, as received by a sample of consumers who have had speed monitoring equipment installed in their homes.

Q1 2019 telecoms data update
This quarterly update highlights trends from the data Ofcom collects on the UK telecoms sector.

Final directions applying Code powers to Persimmon Homes Ltd and InTechnology Smart Cities Ltd
Ofcom has confirmed that, pursuant to the Electronic Communications Code and following consultation, Code powers have now been granted to Persimmon Homes Ltd and InTechnology Smart Cities Ltd (formerly InTechnology Wi-Fi Ltd).

Consent for KCOM to defer its 2018/19 Regulatory Financial Statement
We consented to KCOM’s 2018/19 RFS being published and delivered to Ofcom by 30 September 2019, instead of 31 July 2019, due to the proposed acquisition of KCOM by MEIF6 Fibre Ltd.

Research: UK radiowave propogation measurement data for frequencies below 6GHz
Ofcom has released radiowave propagation measurement data for frequencies below 6 GHz.  We are making this data available so that academia and industry can benefit from the data in analysis of their own propagation models.

OFCOM Update 300719

Research on nuisance landline telephone calls

Ofcom has today published regular research into the proportion of nuisance calls people receive on their landline telephones.
We conduct a study every two years where we ask participants to diarise every nuisance call they receive to their home landline across a four-week period.
The average number of nuisance calls that people received during the four weeks has fallen from a high of 9.7 calls in 2015 to 7.4 calls in 2019 – the lowest since tracking began.
The report also shows that Ofcom rules, introduced last year, are having a positive effect. These rules require that all telephone numbers displayed to people receiving calls must be valid and allow the person to call it back.
The proportion of nuisance calls for which the caller’s phone number was available increased substantially in 2019; almost two thirds of calls (64%) had identifiable numbers – up from 47% in 2017.

The full data is available.

OFCOM Update 300719

Investigation into giffgaff about its compliance with metering and billing requirements

OFCOM Update 250719

Statement: Enabling wireless innovation through local licensing

OFCOM Update 240719

Consultation: Promoting competition and investment in fibre networks – Measures to support Openreach’s trial in Salisbury – migrating customers to full fibre and withdrawing copper services

OFCOM Update 240719

News consumption in the UK

OFCOM Update 230719

Telecoms and pay-TV complaints data

OFCOM Update 220719

New measures to increase fairness for mobile customers

OFCOM Update 180719

Investigation into BT’s compliance with BCMR price regulation

OFCOM Update 180719

Making Sense of Media Advisory Panel

OFCOM Update 120719

Statement: BT regulatory financial reporting

OFCOM Update 120719

Consultation: Notice of proposal to make the Wireless Telegraphy (Mobile Repeater) (Exemption) (Amendment) Regulatons 2019

OFCOM Update 110719

Consultation: Proposal to apply Code powers to My Fibre Limited

OFCOM Update 100719

Investigation into giffgaff about its compliance with metering and billing requirements

OFCOM Update 100719

Investigation into Telefonica UK Limited (O2) about its compliance with metering and billing requirements

OFCOM Update 100719

Monitoring compliance with the net neutrality rules

OFCOM Update 040719

Communications Market Reports

OFCOM Update 040719

A new future for public service broadcasting

Ofcom has today announced a range of measures to ensure that public service broadcasters (PSBs) continue to deliver high-quality content for UK viewers and listeners.

Public service broadcasting is at a crucial juncture, as broadcasters face unprecedented competition from global on-demand and internet services such as Netflix, Amazon Prime Video and YouTube.

So Ofcom is setting out a package of measures, including recommendations to Government, to support PSB now and in the years ahead. Today we are:

  • Updating rules that ensure traditional PSB TV channels are prominent and easy to find within programme guides;
  • Making recommendations to Government for new legislation to help ensure PSB programmes and players are also clearly visible on internet-connected devices, such as smart TVs, set-top boxes and streaming sticks;
  • Endorsing a range of commitments by ITV, Channel 4 and Channel 5 to increase their focus on high-quality children’s programmes; and
  • Launching Small Screen: Big Debate – a national forum to discuss the future of public service broadcasting on TV and online. This will call for Parliament, regulators, broadcasters and viewers to be involved in developing a new framework for public service media in future.
OFCOM Update 030719

Monitoring of compliance with the new governance arrangements relating to Openreach

OFCOM Update 020719

Ofcom’s Communications Monthly Update: July 2019

This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

  • Office of the Telecommunications Adjudicator update
  • Television broadcast licensing update
  • Radio licensing monthly update
  • Final direction applying Code powers to Lothian Broadband Networks Limited
  • Research: BBC Performance Tracker Year 2 (2018-19)
  • Switching experience tracker data

Office of the Telecommunications Adjudicator update
The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for June 2019. At the end of June 2019, the number of unbundled lines stands at 10.04 million. There are 4.27 million WLR lines and the number of telephone numbers using CPS is 1.72 million.

Television broadcast licensing update
Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.

Radio licensing monthly update
Information about Ofcom’s broadcast radio licensing activity, with regard to both the commercial and community radio sectors.

Final direction applying Code powers to Lothian Broadband Networks Limited
Ofcom has confirmed that, pursuant to the electronic communications code and following consultation, Code powers have now been granted to Lothian Broadband Networks Limited.

Research: BBC Performance Tracker year 2 (2018-19)
Data tables tracking audience opinions on the BBC’s performance against delivery of its four public purposes. We will report on these findings in our second annual report on the BBC, to be published in the autumn.

Switching experience tracker data
Data collected from research with UK adults about switching between service provider in the communications market.

 

 

OFCOM Update 010719

Easier mobile switching from today

Mobile customers can leave their network by sending a simple, free text message, under new Ofcom rules from today.

At the moment, people wanting to switch mobile operator and keep their phone number usually have to call their current provider to request a ‘porting authorisation code’ (PAC). But many find themselves frustrated by unwanted attempts to persuade them to stay.

Ofcom’s new ‘text-to-switch’ process makes it quicker and easier for people to leave their mobile company, by giving customers control over how much contact they have with their existing provider.

Also from today, Ofcom has banned mobile providers from charging for notice periods running after the switch date. This will save UK mobile customers a combined £10m each year.

A news release is available with details on how the new switching process works.

OFCOM Update 280619

Statement: Promoting competition and investment in fibre networks – review of the physical infrastructure and business connectivity markets

OFCOM Update 270619

Proposal to apply Code powers to InTechnology Wi-Fi Limited and Michael Aubrey Partnership Limited

Ofcom has today published consultations on applying the Electronic Communications Code to InTechnology Wi-Fi Limited and Michael Aubrey Partnership Limited under section 107(4) of the Communications Act 2003.

The Code is designed to facilitate the installation and maintenance of electronic communications networks, conferring rights which result in simplified planning procedures.

The consultations close on 26 July 2019.

Ofcom appoints three new members and a new Chair to the Advisory Committee for England

Ofcom has today announced the appointment of Paula Carter, Aaqil Ahmed, and Matthew Littleford to the Advisory Committee for England. Paula has also been appointed as Chair of the Committee.

A news release is available.

OFCOM Update 250619

Statement: Notice of proposal to vary 3.4 GHz radio spectrum licences

OFCOM Update 210619

Consultation: Promoting competition and investment in fibre networks – Initial consultation on the approach to modelling the costs of a fibre network

OFCOM Update 170619

Discussion paper: Making communications markets work well for customers – a framework for assessing fairness

OFCOM Update 140619

Consultation: Proposal to apply Code powers to Persimmon Homes Limited

OFCOM Update 120619

The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to the opening of two new cases:

Investigation into EE’s compliance with the 118 price cap

Investigation into BT’s compliance with an information request

OFCOM Update 110619

New proposals to help defragment the 3.4-3.8 GHz band

OFCOM Update 070619

Competition Act investigation regarding the provision of equipment and related services in the electronic communication sector

OFCOM Update 070619

Statement: Annual Licence Fees for UK Broadband’s 3.4 GHz and 3.6 GHz spectrum

OFCOM Update 060619

Statement: Delivering the Broadband Universal Service

OFCOM Update 050619

Ofcom preparing to make more spectrum available for sharing

Ofcom is planning to make more spectrum available for shared use in the 8 GHz and 26 GHz bands, while continuing to take account of the needs of existing users in both bands.

Shared spectrum in the 8 GHz band

As part of our work with the Ministry of Defence (MOD) on the Public Sector Spectrum Release Programme, we have identified 168MHz of spectrum between 7.9 GHz and 8.4 GHz across a range of locations that could be made available for shared use.

Our proposed sharing arrangements will protect MOD users whilst making a significant amount of spectrum available to others. We believe this will be attractive to meet demand for fixed wireless links to support a range of services, including: broadcast infrastructure; backhaul for fixed and mobile networks and low-latency infrastructure for specialist applications.

We are aiming to make the spectrum available as quickly as possible and will provide guidance on how to apply for access to the band on a first come, first served basis and details on the licence terms in due course.

Shared spectrum in the 26 GHz band

We also intend to make 2.25 GHz of spectrum from 24.25 GHz to 26.5 GHz available. We are planning for this spectrum to support 5G indoor applications, sharing access with the existing fixed-wireless services and satellite earth stations that operate in the band.W

e will provide further details in our statement on Enabling Opportunities for Innovation, which we expect to publish this summer.

Changes to the 1.4GHz band

Ofcom also intends to make the 1492-1517 MHz band available for future wireless broadband services in order to comply with EU Decision 2018/661. We have written to existing licensees in the 1492-1517 MHz band to notify them of our proposal to clear the band by 31 December 2022. Licensees have until 17 June 2019 to respond to Ofcom’s notice should they wish to do so.

 

Ofcom’s Communications Monthly Update: June 2019
This is a regular round-up of routine Ofcom publications over the last month.

This month’s update covers:

Office of the Telecommunications Adjudicator update
The Independent Office of the Telecommunications Adjudicator (OTA2) has published its update for May 2019. At the end of May 2019, the number of unbundled lines stands at 10.06 million. There are 4.26 million WLR lines, and the number of telephone numbers using CPS is 1.71 million.

Television broadcast licensing update
Information about Ofcom’s broadcast TV licensing activity, including details of new licences issued and changes to existing licences.

Radio licensing monthly update
Information about Ofcom’s broadcast radio licensing activity, with regard to both the commercial and community radio sectors.

Connected Nations Spring update – data tables
Data tables on the availability of broadband and mobile services across the UK and its nations, as of January 2019. These follow the recent publication of the Connected Nations spring update.

Final directions applying Code powers to Broadway Partners Ltd, Ontix Ltd, Ranston Farm Partnership and Zzoomm plc
Ofcom has confirmed that, pursuant to the electronic communications code and following consultation, Code powers have now been granted to Broadway Partners Ltd, Ontix Ltd, Ranston Farm Partnership and Zzoomm plc.

News consumption – data tables
These raw data tables contain results from our regular survey on news consumption across television, radio, print and online.

Update for fixed-link licensees in the 1.4 GHz band
Ofcom has written to existing wireless telegraphy licensees in the 1492-1517 MHz band to notify them of Ofcom’s proposal to clear the band by 31 December 2022. Licensees have until 17 June 2019 to respond to Ofcom’s notice with any representations.

Consumer issues survey: experience of nuisance calls
This is the second publication in 2019 of our regular survey of consumers’ experience of nuisance calls.

OFCOM Update 310519

Britain’s biggest broadband and phone firms to put fairness first

OFCOM Update 290519

People’s online experiences revealed

OFCOM Update 240519

Draft statement: Promoting competition and investment in fibre networks – review of the physical infrastructure and business connectivity markets

OFCOM Update 210519

Ofcom makes certain statutory instruments to prepare for spectrum auction

Ofcom has today made three statutory instruments in preparation of the award of spectrum in the 700 MHz and 3.6-3.8 GHz bands.

In December, we published proposals to auction airwaves in these two bands in 2020. This included proposed coverage obligations that would mean up to two winning bidders would each have to provide good outdoor mobile coverage to at least 90% of the UK’s landmass within four years of the award.

In addition, the winning bidders would have to reach at least 140,000 properties that do not yet have good outdoor coverage, and deploy at least 500 new transmitter sites.

As part of our preparations for the auction, we have made the following statutory instruments, following consultation earlier this year:

  • The Wireless Telegraphy (Spectrum Trading) (Amendment) Regulations 2019;
  • The Wireless Telegraphy (Mobile Spectrum Trading) (Amendment) Regulations 2019; and
  • The Wireless Telegraphy (Register) (Amendment) Regulations 2019.

We currently plan to make the Wireless Telegraphy (Limitation of Number of Licences) Order 2019 as soon as the regulations setting out the rules for the auction of the 700 MHz band and the 3.6-3.8 GHz band have been made.

We expect to publish our final decision on the proposals for the auction, including coverage obligations, later this summer.
OFCOM Update 160519

The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made today and relates to the closure of an enforcement programme:

Enforcement programme into Internet Service Providers traffic management practices

Ofcom has also published a statement on its approach to assessing internet service providers’ compliance with net neutrality rules. This contains frameworks for assessing zero-rated offers and traffic management measures against the Open Internet Access Regulation.

OFCOM Update 150519

Statement: Helping consumers get better deals – end-of-contract notifications and annual best tariff information

OFCOM Update 080519

UK home broadband performance, measurement period November 2018

Ofcom’s Communications Monthly Update: April 2019

Office of the Telecommunications Adjudicator update

Technology tracker data tables

Final directions applying Code powers to Full Fibre Ltd and Lightning Fibre Ltd

Promoting investment and competition in fibre networks: approach to geographic markets

Q4 2018 telecoms data update

OFCOM Update 020519

Connected Nations update: Spring 2019

OFCOM Update 300419

Best and worst telecoms customer service revealed

OFCOM Update 180419

Consultation: Notice of proposal to vary 3.4 GHz radio spectrum licences

OFCOM Update 180419

Proposal to apply Code powers to Broadway Partners Limited and Zzoomm PLC

OFCOM Update 120419

Consultation: Proposal to apply Code powers to Lothian Broadband Networks Limited

OFCOM Update 110419

Investigation into O2’s compliance with a statutory information request

OFCOM Update 110419

The future of fixed telephone services

OFCOM Update 050419

Proposal to apply Code powers to Ontix Limited and Ranston Farm Partnership

OFCOM Update 040419

Investigation into BT’s conduct during the tender of the NIPSSN contract

OFCOM Update 030419

Investigation into Lycamobile’s compliance with the mobile roaming regulations

OFCOM Update 010419

New price cap on 118 numbers

OFCOM Update 310319

Money back for broadband and landline customers when things go wrong

OFCOM Update 290319

Promoting competition and investment in fibre networks

OFCOM Update 220319

Proposal to apply Code powers to Lightning Fibre Limited and IX Wireless Limited

OFCOM Update 200319

Statement: BT regulatory financial reporting

OFCOM Update 150319

Consultation: Proposal to apply Code powers to Full Fibre Limited

OFCOM Update 150319

Investigation into communication providers’ compliance with BCMR 2019 information requests

OFCOM Update 140319

Statement: Satellite filings cost recovery

OFCOM Update 080319

Investigation into Lycamobile’s compliance with the mobile roaming regulations

OFCOM Update 080319

Enforcement programme into compliance with obligations relating to emergency call access and resilience

OFCOM Update 080319

Tackling nuisance calls and messages

OFCOM Update 280219

Guide to the Broadband Speeds Codes of Practice

OFCOM Update 260219

Monitoring of compliance with the new governance arrangements relating to Openreach

OFCOM Update 220219

Investigation into Telefónica UK Limited’s compliance with section 105A(4) of the Communications Act 2003

OFCOM Update 220219

The future of fixed telephone services

OFCOM Update 210219

Consultation: Notice of proposal to make the Wireless Telegraphy (Automotive Short Range Radar) (Exemption) Regulations 2019

OFCOM Update 190219

Investigation into communication providers’ compliance with BCMR 2019 information requests

OFCOM Update 150219

Consultation: Proposal to apply Code Powers to NATS (En Route) PLC

OFCOM Update 130219

Investigation into Cloud M’s provision of number portability

OFCOM Update 120219

Consultation: Proposed Changes to the General Conditions and Numbering Plan

OFCOM Update 060219

Statement: Regulatory Financial Reporting – new regulatory financial reporting directions for KCOM

OFCOM Update 050219

Investigation into O2’s compliance with a statutory information request

OFCOM Update 050219

Enforcement programme into Internet Service Providers traffic management practices

OFCOM Update 040219

Statement: PMSE clearing the 700 MHz band

OFCOM Update 010219

Investigation into Vonage’s compliance with obligations relating to emergency call access, network security and network availability

OFCOM Update 010219

Consultation: Proposal to apply Code Powers to toob Limited

OFCOM Update 010219

Supporting the expanding role of wireless innovation in UK industry: a discussion paper

OFCOM Update 310119

Investigation into EE’s compliance with Section 135 and 136 information requests

OFCOM Update 310119

Investigation into Vodafone’s compliance with Section 135 and 136 information requests

OFCOM Update 310119

Consultation: Award of the 700 MHz and 3.6-3.8 GHz spectrum bands

OFCOM Update 300119

Telecoms and pay-TV complaints data

OFCOM Update 220119

Investigation into Onestream’s compliance with mis-selling and slamming rules

OFCOM Update 150119

Enforcement programme into early termination charges

OFCOM Update 140119

Ofcom has appointed Phil Flanagan to its Advisory Committee for Northern Ireland.

OFCOM Update 140119

Outcomes for consumers in vulnerable circumstances across the markets we regulate.

OFCOM Update 050119

Ringing the changes: do phone numbers still matter?